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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Rawanda Poor management at facility, unorganized, and not hospitable
Business response:
Alex, please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The lady that checked us in kept saying she was nauseous and needed to go vomit during check-in, which I felt was highly inappropriate. When we were finally able to get up to our room, our room smelled like cat urine and the floor was soaking wet. When we spoke to the front desk about it, their solution was to use their febreeze or to switch rooms, but if we switched rooms, it wasn’t guaranteed that it wouldn’t smell as well. We were highly disappointed in our hotel stay. We will never stay again and highly recommend staying... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room and that the reception of our front desk staff was not pleasant. We have discussed your feedback with the concerned team to ensure we deliver a much better experience in the future. It was a pleasure having you as our guest, and we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Don’t stay here Worst experience ever
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
John, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
If it wasn't for the convenient location to Johnson Space Center which was the purpose of our visit, I would have given this hotel the lowest score possible. In the first five minutes in the room we dispatched an equal amount of roaches. Finally had to go to CVS next door to get a can of Raid just to make our stay possible. No thanks...Never Again!
Business response:
Thank you for your feedback. Although we are happy our location was perfect for your needs, we are sorry for the cleanliness issues you had during your stay. We are reviewing this with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have contacted our pest control provider, and they are treating the room immediately. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Hotel staff poorly coordinated and focused. Staff is either not inspecting rooms post occupancy, facilities and grounds, or just don't care. Should not have accepted the condition of the second room and requested reimbursement. Never again... Please see details below. -Lobby entrance area also the smoking area. A nice water feature consisting of two small children and a water fountain are being used as an ashtray. -The lobby elevator smells unclean, interior safety rail is loose, and in danger of falling off the wall if trul... read more
Business response:
Pepi, thank you for being our guest. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Mal servicio a cuartos Nunca me había sucedido que en un hotel no hicieran el aseo del cuarto en todo el día. Nosotros salimos temprano del hotel a pasear por Houston, y cuando regresamos por la noche, el aseo no se había hecho en el cuarto.
Business response:
Gerardo, thank you for staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Even though it said continental breakfast included, they just served a to go coffee and oats. Really disappointed.
Business response:
Thank you for posting a review of your stay with us. We’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Not good We were not given the room we booked. Turns out the hotel didn't even have that room. The elevator was broken and they tried to give us a room on third floor. Then we finally get to out very small room. All night the AC made horrible noises. They kept giving me only 2 dishes at a time for 4 people. Beds we're hard as a rock. Shower was grimey. However the manager tried her best to make it better for my daughter's birthday and got her cupcakes.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for not accommodating you in the room of your choice and for the inconvenience you had due to it. We assure you that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.