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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly but there were 2 cockroaches in our room. There was a trash room down the hall that was overflowing with trash and leaking something into the hallway.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We stayed one night. (+): Good location. Lady at check-in was very nice. (-): Phone in room did not work (was not connected) and bathroom sink backed up and did not drain properly. Check-in lady said hotel does not employ maintenance staff on Sundays, so she was unable to fix these room problems. We asked for a discount to compensate for these problems. Lady said we would need to contact Expedia. Also, there was very little toilet paper in bathroom. We had to go to front desk to get toilet paper. They quickly ran out of coff... read more
Business response:
Laurie, thank you for being our guest. We are sorry for the difficulties you had during your stay and that we were unable to resolve the issues to your satisfaction. Your comments have been shared with the concerned teams to step up our game. We hope you will give us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The parking lot needed cleaning, the hall ways needed cleaning, the room had roaches. the elevator wasn't working, and no ice maker at all.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly hope you will consider giving us another opportunity to serve you better in the future... read more
The location is great right across from NASA and close to restaurants. The room was dirty, the elevator did not work since I checked in and out that was for 7 days. The last day there was no water for 5 hours.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I reserved a room for my family online the Friday before our Saturday checkin. Once we arrived to our hotel to checkin at 10 pm, we found out they had given our room away! The lady was rude and could careless! I have two young children and no where to go. The nearest hotel with available rooms was an hour plus away! I get that things happen, but there has not been one "Im sorry" I am beyond livid!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Also, we apologize for the rude behavior of our staff. Your comments have been discussed with our team, and we are taking steps to ensure such things don't happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Beware--this hotel overbooks! Upon arriving at 10 pm to check-in, the family in front of me was being told by the desk clerk that the hotel was overbooked and even though they had a reservation the type of room they reserved wasn't available and they'd have to call the company they booked through to either change the type of room (he said there were 2-3 king rooms available) or go elsewhere. My reservation was already paid for so I didn't expect to have the same problem. I was very mistaken. I was also told the same thing. I... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Promise but not prove The staff was pleasant the room was not. The room had a bed spread that was bloody on the clean bed and the eye I’m the kitchen didn’t work. I chose this hotel because of location and the kitchen and was disappointed in both. The promise to come but never did send the technician for the stove and never replace the bedding not discount because I BOOK THROUGH EXPEDIA so because I used your booking agent I had to suffer through that’s not fair at all
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
ROOM WAS HORRIBLE First thing coffee maker did not work ,the iron did not work, there was roaches all over the room,refrigerator was filthy, my girlfriend and i were not comfortable.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Mala experiencia Eramos cuatro personas y reservamos una habitación con 2 camas, cuando llegamos nos dieron una habitación de una cama y no hicieron nada para resolverlo, jamás regreso a ese hotel o similar
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced during your stay, and even more that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.