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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Nightmare I request a King size bed room and when I checked in they said there was none available. When I walked in the non smoking room if smelled like a smoke room. I am allergic to smoke. I just simply backed out the room and stopped at the front desk and slipped the keys to the clerk. He was helping another person. They probably still charged me.
Business response:
Thank you for the review and for sharing your experience. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Very bad experience with the hotel The address of the hotel is not accurate at all!!!! I put the 1410 NASA Rd into Uber and that guided us to a wrong place, which was very far from the hotel. I called the number of the hotel and the one who picked up my phone did not know how to speak English and where they are!!!!!!!! Then I used google map to get NASA and finally find it by ourselves. I complained about that with the person at the front desk. She said that I did not put the zip code into uber and I SHOULD BE RESPONSIBLE FO... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
We check in at 11.15pm, there is nobody to help us check in, and wait and call until a lady who was doing sheet washer to handle check in job.. There is no wifi for thee room of us according instruction input room no, last name. try to ask front counter for help with same lady. the answer is our wifi always has problem. cause us more two hour to call help centre for wifi.
Business response:
Thank you for your evaluation. We are sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. We are working with our team to make sure this does not happen again. We hope that you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bad reception dirty room Booked a double bed suite with full kitchen for 3 nights. Receptionist could not find our booking upon arrival. After a long check in process when I went to take a shower found the bath tub super dirty & smelling like human waist, complained to the receiptionist and they said clean it yourself. Stayed 1 night as it was too late to go somewhere else and cancelled the rest of the days the next morning and changed hotels. This hotels should be closed down for good.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Big let down We always come to this hotel for a quiet weekend getaway, the 1st room was not prepared so they gave a second one it was warm had to turn air way down to cool it was stuffy and dusty feeling. The last at front desk said what was correct but her facial expressions said something else, she appeared bothered when asked questions.
Business response:
Thank you for your review of our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to welcome you back again for a more gratifying visit. Sincerely, Hotel Management
Wont be back to that location. It couldve been better the worker omar didnt make me feel confortable at all. I feel like I shouldve been able to move to another room. Or refunded. But it was niether not even a apologie.
Business response:
Paola, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Hotels.com did not book the room we paid for Becareful with this hotel. They did not have the room we paid for. I do not understand why Hotels.com do not check the bookings. When we arrived, only 1 room with 1 bed missing, no other room available, no more bed available, no mattress available.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.