This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches in the bathroom. Said it included breakfast but that meant muffins in a bag and granola bars with coffee and hot water that they ran out of.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean your room. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Will never stay here again! Won’t stay here again. Hotel is poorly misrepresented. Could never find anyone at the front desk. Had no utensils or dishes or anything in the kitchen. Room was dirty and we decided to spend most of our time away from the hotel as much as we could feeling uncomfortable there.
Business response:
Chanel, thank you for staying at our hotel. We apologize for the cleanliness issues you encountered and the inconvenience it caused. We have taken a note of your feedback and have shared it with the concerned team in an effort to improve our service and facilities moving forward. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we also deliver these on request. We hope you will afford us an opportunity to... read more
Absolutely the worst experience ever! Rented me a dirty room and was completly rude about it. The woman had an attitude the whole time as if I did something wrong. The next morning there was no one even in the office to check out. Horrible place!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The beds and pillows were horrible. Worst night of sleep. It was $95 and should have paid the extra for down the road.
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel M... read more
To start with I booked the reservation through hotels.com with our dog. The with dog was never put in. They had rooms and are a pet friendly hotel but could not get one of the rooms due to the reservation screw up. Thank God the family members we were in town to visit were able to take care of her Do i the night. The bathroom was filthy and the drain cover was missing so you could only put 4 " of water in tub. The location was great, the service was nice however in helpful. There was security in the parking lot at night doin... read more
Business response:
Scott, thanks for sharing your experience with us. Although you liked our location, we sincerely apologize for the reservation and housekeeping issues you encountered while being here. Your feedback is discussed with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. We look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Hotel was old and dirty. Sheets, towels, bedspreads were well past their life expectancy. I had to change rooms because the one they gave me was missing the microwave. No complementary shampoo or blow dryer. No workout facility or coffee in the lobby 24 hrs.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
Bad bugs Badbugs, bad bugs, bad bugs , bad bugs bad bugs bad bugs bedbugs
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horrible hotel near nasa Would not recommend staying here. The heater smelled like it was burning but staff said it was normal. Couldn't get the smell out of the room. Never again.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Dirty and scary When I went to my room someone had already slept in my bed . The hotel smelled and was extremley dirty. We had 2 rooms and just left the hotel was not safe.
Business response:
Trav, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the issues you encountered in your room and for the odor issue. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.