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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a pleasant stay Unhelpful staff. Room noisy. No hot water or very little. Breakfast not on time and poorly supplied.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Across the street from the NASA Space Center Nasty water backed up in the kitchenette sink from other rooms with people's food. Nasty sewer water backed up in the bathroom sink onto the floor.
Business response:
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the inconvenience you encountered in your room. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
very disappointing When I was trying to check in, in couldn't they told me they were book, even though I confirm with hotel.com before I booked that I would have a room. Took 2hrs afterwards for Hotel.com could find me another hotel to stay in and I had a problem Checking in as well, mind you it was 1:50am in morning trying to get all of this sorted out. Very disappointing and tiring.
Business response:
Araceli, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Terrible Experience during Hurricane Harvey Stayed at Nasa location. Olga at the front desk was nice. Christin W and whoever the guy was at the desk were absolutely awful. I was staying there for nearly a week due to the hurricane. I got a call from the guy saying I needed to leave immediately. I asked why and he told me that I was paying day to day and they overbooked. I argued this and he flat out said "man, im done with this", then hung up on me. I went down to the front desk and Christin was also very rude to me. I had b... read more
Business response:
Anthony, first of all, please accept my sincerest apologies for the behavior of our associates, and thank you for informing me of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. We regret and hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, General Manager
I never stay there and they charge me
Business response:
Salvador, please accept my sincere apology for the inconvenience you had. I understand how frustrating it is to know you have been charged without being stayed with us. I would therefore suggest you to please contact our front desk and our team will be pleased to assist you with the same. Once again, I'm sorry and hope you will consider staying with us again so that we can serve you better. Sincerely, General Manager
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Business response:
Raymond, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Very bad experience Bugs in room. Breakfast was not provided. Room was stinking!! Had a bad experience with two kids!
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Horrible stay The hotel smelled of mold and cigarette smoke. The beds are fills and tiny. Our blankets had cigarette holes in them. Our a.c. did not work and when my husband pulled up the filter it was loaded with lint. It never fully came on. The continental breakfast was multigrain bars and store bought, individually wrapped muffins. The walls are SUPER thin. Heard another couple all night. My kids stayed asleep thank God. Worst experience ever.
Business response:
Jennifer, We apologize your stay was not up to your standards, and based on your comments, ours either. We can and will do better to provide a clean, fresh and well maintained environment for our guests to relax and enjoy. Thank you for your feedback, we hope you will stay with us again so we can regain your confidence in our hotel. General Manager
POOR WIFI It was ok until l tried to use wifi ...it didnt work
Business response:
Percy, thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with us again and give us another opportunity to provide you with the experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.