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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no ice machine the vending machines messed up and the staff rude
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Quinton, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This property looks nothing like the pictures, it is very old. It seems like the pictures were taken from when it first opened.
Business response:
Thank you for being our guest and for sharing your observations and concerns through your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way and regret the inconvenience caused. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Nasty hotel Very nasty hotel bugs, bathtub made noises, it stunk lights did not work, tv in bedroom did not work, doors outside did not with cards won’t ever stay there again
Business response:
Stephen, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room, which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
They didn't have any supplies that was needed, dishwashing soap, extra pillows, and pillow cases, dirty refridgerator, uncleaned counter tops, and dingy looking sheets, the cleaning smell of cheap clorox products used smelled horribly bad, staff member lied and told me check out time was at 3 p.m. when it was at 11A.m.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused due to the lack of in-room amenities. We have shared your concerns with the appropriate team to ensure a better experience going forward. We also apologize for the unsatisfactory service you experienced from our associate. We will share your concerns with the appropriate individual, so this does not repeat going forward. Please know we take your feedback seriously and will use it to improve our guest expe... read more
There are several things to show the front desk stuff is really unprofessional. Here are two examples: 1. When I tried to call the front desk, no one to pick up the phone even the lady is there. I have to go to the front desk by myself. 2. There is no any shampoo/conditioner, so asked the front desk for it. The lady just told me that these things are out of stock and I have to wait for a week ... I have to ask the hotel cleaning lady whether it is possible to find some. I am luck to get some.
Business response:
Micheal, thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.