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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was pretty disappointed with this hotel, the room was not fully clean. The whole kitchen area looked as if it hadn’t been cleaned with crumbs still left over on the shelves and something that had been spilled in the fridge. The carpet was as dirty and the shower look a little worse for ware. We had to call the front desk to send up a remote for the TV because there was none, and when asked if we could have any extra pillows they said they “could not find any anywhere”. I was most disappointed with the so called “breakfast”... read more
Business response:
Dear Anna, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us... read more
Really dissatisfied The room was horrible - reeked of smoke, all the furniture was stained and broken, all the kitchen cabinets were busted. The window didn’t close all the way, and the AC leaked, so there was a huge puddle near the bed. The carpet was wet when we checked in - maybe from trying to get rid of the smoke smell. There was random burn marks in the carpet all over. And there was construction directly outside our window .
Business response:
Dear Nadia, thank you for choosing us. Please accept our apologies for not meeting your expectation. Our priority is to provide all our guests with clean and fresh accommodation. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and ensure these issues are handled better in the future. Your feedback is important to us, and we will use it to improve our services. Please give us another chance to prove o... read more
Not clean, free breakfast was coffee no cream nothing to eat. To much noise.
Business response:
Dear Anai, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel... read more
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Business response:
Dear Dimple, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.