This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bug bite
HORRIBLE The hotel overall was horrible, it smelled like mold, they booked the room I booked in advance and so we had to get a small room for 5 people. The only person who made it not so bad was Kenny and he did everything in his power to make it not as bad. Kenny was the only positive thing about this hotel
Business response:
Dear Stacy, we are very sorry for the inconvenience you all experienced in your suite. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, so we have discussed your comments with the concerned team members. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I have always liked the facility and the staff. This time however there were 2 of the 6 days that there wasn't hot water or any towels.
Business response:
Dear Daphne, thank you for choosing our hotel. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. Sincerely, Hotel Management
Wasn’t kept clean as it should’ve been. The people staying there were loud. There was a couple next to us that would yell at each other every night then one night they got into a fight and the cops had to be called. Wouldn’t recommend it for a family stay, but a man traveling by himself then ya go for it if you don’t care about that kind of stuff.
Business response:
Dear Chandler, thank you for being our guest and letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to serve our guests better. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. Thank you again for your feedback, and we hope you will... read more
NEVER AGAIN The workers were talking among themselves fir about 10 minutes before checking me in got in the room stuck my hand in a drawer and put my hand in something sticky. The tub had dirt and black spots in it. The pool didnt work it was green in color. The worst part was the very strong smell of WEED was told by one of the workers that they're not suppose to smoke in tge building but they dont listen. Was told that there was breakfast that was oatmeal, coffee, muffins and granola bars so snacks. Needless to say I wont ... read more
Business response:
Tiffany, thank you for your candid evaluation. We are sorry for the inconvenience you experienced during check-in. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take steps to ensure we are more diligent going forward. Moreover, we have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We also... read more
I liked the fact that i was able to check in early. But the room was very disappointing.
Business response:
Kendra, thank you for staying with us. We regret our suite did not live up to your expectations and any inconvenience you faced while here. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.