Extended Stay America - Houston - Sugar Land

Jennifer 

on Expedia

4 years ago

We got what we paid for Front desk not inviting and owner/ management not friendly or professionally dressed. Only 1 elevator worked and no ice machines. Room was decent but door kept getting stuck when opening, no phone in room and smoke alarm kept beeping. Management asked us to just remove batteries instead of coming up to replace. Terrible 

Anonymous 

on Expedia

4 years ago

The property is dated and old and the staff has this nonchalant attitude 

Michael 

on Expedia

4 years ago

Broken down and noisy. Needs remodel. The first room had toilet problems. Overall the hotel needs a remodel. The cars on the highway and trains passing did not let me sleep. One elevator was broken. 

Anonymous 

on Expedia

4 years ago

Gross Once I came in I saw a roach crawling across the counter. I layer on the bed for 5 minutes and 6 huge bedbugs start crawling out the pillows and from under the sheets. I did not stay the night I left and to diseños y myself somewhere else. 

Nathaniel 

on Expedia

4 years ago

THE WORST PLACE EVER!! I had to use a plunger everytime i had to flush the toilet and the phone was a dollar everytime i used it even though the app said it was free. And the last night i was there i slipped on some wayer in the restrroom that the toilet leaked out during the night and hurt my back arm and hit my head as well. When i told the front desk all they said was "Oh." Thats it. Didnt even have the common courtisy to ask if i was alright!!! 

Julius 

on Expedia

4 years ago

Very bad experience The room looked very old looking the kitchen area looked very out dated and it didnt have and kitchen appliances at all no microwave no nothing just a fridge that i would not keep anything in. The tub looked very nasty like someone had painted it. I would never take a bath in that! I sprayed lysol spray on the counter due to covid19 and roaches started coming from out of the furniture. Which gross me out the place was a wreck i would never recommend noone to stay there. I demanded for my money back not on... read more

Anonymous 

on Expedia

4 years ago

Worst place The absolute worst place I have ever been. The lobby and the room was nasty. The room had died roaches in it and smelled like urine. I quickly returned my key to the clerk and left. Please stay AWAY 

Emad 

on Expedia

4 years ago

Nasty Nasty and roaches everywhere I immediately left I didn’t stay