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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash was everywhere at trash areas. Keys had to be reprogrammed 2x.
Business response:
Lolade, thank you for taking the time to share your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay with us. We truly regret the inconvenience you had while here. We have shared your concerns with our housekeeping and engineering team to make sure no future guest experiences the same. Please consider us again so that we can make it up to you. Sincerely, Hotel Management
Not worth the brand name This is the worst maintained ESA, I have ever stayed. Rusted bath fittings, with peeled paints; kitchen cabinets are gross, the room had stinky smell and very dirty furniture guess due to decades of non-maintenance.Continental breakfast was a joke, with only black coffee and muffin provided.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Never again...The hotel is very run down and is occupied by what seens like semi permanent, or extended stay, tenants. Looks more like a run down apartment complex, with very little to offer...I would recommend finding another hotel. Trust me.
Business response:
Guillermo, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The bathtub was in poor condition, both night lights were broken, and there were no utensils to use.
Business response:
Kenny, thank you for your review. We regret your disappointment with our bathtub and apologize for the issue you encountered. We have asked our maintenance team to address the problem with night lights. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Don’t waste your time
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.