Extended Stay America - Houston - Sugar Land

Keneisha 

on Expedia

4 years ago

The water was not working during my stay 

Anonymous 

on Expedia

4 years ago

Broken windows in my room stale smelling carpet commode never stopped running 

Anonymous 

on Expedia

4 years ago

Room was not clean, a/c was very loud, face towels were very dingy, no trash can, sink faucet barely worked, front desk staff were very friendly; but room condition was horrible 

Patsy 

on Expedia

4 years ago

Terrible! This hotel is old and unkept, the room smelled terrible, carpet is old and dingy, the room stated queen bed but it was a full bed, so I asked for a change or room and was charge $10 for a room change for 2 beds. I started itching when I laid down in the bed, had to check for bed bugs, didn't see any but I think there were some. 

Anonymous 

on Expedia

4 years ago

Couldn’t used my reservation because ecpidia didn’t sent my reservation to them 

Anonymous 

on Expedia

4 years ago

Horrible experience. The experience was very unpleasant. The clerk was vey unfriendly. He was very rude when we were told about the no cash policy. This wasnt posted anywhere. So we had to use a debit card which was ran so many times with different prices to the point the card was blocked on our end and declined on the hotels end. The hotel hallway reeked of marijuana to the point were it lingered in our room. The room was very dirty with dust mold and dead and live roaches. There were no towels soap or toilet paper. When we... read more

Anonymous 

on Expedia

4 years ago

The STAFF ARE GHETTO, RUDE & IMPATIENT REFUSED TO GIVE REFUNDS DUE TO HOUSTON TEXAS WINTER STORM. 

Anonymous 

on Expedia

4 years ago

Parking lot view from room windows to keep eye on vehicle