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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
property is in terrible condition, all furniture and appliance are dirty and at least 20 years old. Room smell like somebody smoked on it for awhile. Hall smelled like weed as soon as you entered the floor. Pool has been shutdown (green lime) since before the pandemic (according to staff). This hotel is used by the state to host homeless and refugees as such nobody complains, yet I paid full price and had to leave next day.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Property is extremely old, half of the rooms are not usable because an issue with AC or Bathroom or something. Fridge had mold in it, Sofa bed was unusable had to change room a couple of times because of an issue. Pictures on the site are very miss leading. Cost was on the low side but for the contidion of the facilities it becomes extremely expensive.
Business response:
Francisco, thank you for sharing your feedback. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to ensure a positive experience for every guest entering our doors. We are grateful for your patience and hope you will return so that we can have an opportunity ... read more
This was not a good place. Worse than cheapest motels out there.
Business response:
Kapil, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will allow us to restore your confidence in us in the future visit. Sincerely, Hotel Management
This place is terrible but you get what you pay for. Room smelled, matress on the sofa bed was so filthy. There wasnt any breakfast at 8:30 a.m. The staff is very impolite. Never, never, never again. We shouldve have booked Springhill Suites next door.
Business response:
Drew, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret your disappointment with the timings of our breakfast. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Durty rooms and bath
Business response:
Jason, it was disheartening to read about your stay. We apologize for the cleanliness issue in your suite that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Don’t stay here My room was dirty upon check in, had roaches and bed bugs. I was told that they don’t have housekeeping since I checked in. I asked for cleaning supplies and they said they had none not even a broom or mop. I wouldn’t recommend this place to anyone.
Business response:
Abra, we appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
They have no cookware, or silverware, poor communication, and the room I was in was something wrong and they never communicated with me until I couldn't extend anymore that a shipment had to come in.
Business response:
Kimberly, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.