Extended Stay America - Houston - Sugar Land

Ashley 

on Expedia

4 years ago

Very run down. Lots of shady things. Felt like a bad part of town. 

brenda 

on Expedia

4 years ago

DO NOT STAY HERE, gross and disgusting This place is disgusting from the outside in. Clerks were rude, not at all accommodating. The first clue should have been the plastic covered furniture in the lobby, a wall full of exposed, hanging wires. Second was the smell of urine throughout the whole place. The furniture inside the room was broken and looked like it had gone through thousands of people. Unfortunately I had checked in, but I told the front desk we would not be staying. She assured me I would be refunded. That is yet... read more

Anonymous 

on Expedia

5 years ago

Extended Stay - Extended Grief Bed uncomfortable. Garbage piled outside. Room had not been cleaned (I found a child’s sock under the bed - I don’t have a child traveling with me). There for 2 weeks and asked for room cleaning several times. Management said “ok, they’ll be there tomorrow - let us know if they don’t show” and when they don’t show, I let management know and was told the same again - this occurred over 5 times until we finally left. Bed is hard as a rock and good luck getting an extra pillow or blanket. No hospi... read more

Ali 

on Expedia

5 years ago

Very bad. The lady at front counter was upset because we arrived late. As A franchise they need to be at front desk 24/7. She was doing something and the secur