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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Only thing good about the visit was the in person customer service. The hotel had roaches in the room. When you run the bath tub water, it screeches. You can hear every conversation outside of the room. One of the bathrooms, water was leaking from the ceiling. There were no extra blankets at hotel. And they gave away our upgraded rooms. So both of our rooms were downgraded.
Business response:
Jameesa, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn't like feeling unsafe, key card not needed to get into property
Business response:
Lisa, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
RUN AWAY DISGUSTING! If I could give it negative stars I would! This establishment has rude individuals at the front desk. The room looks like a crime scene with the WORST odor in the world! The room felt dirty the paint is chipping. The
Business response:
Rachel, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We will also review your feedback with our team regarding the unpleasant encounter you had with our staff, and rest assured; we will make sure we are more consistent in our service delivery. We hope you will return to experience our hotel as we wo... read more
Internet was out, elevator wasn't working, no blankets. Stuffy room.
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
It was really dirty.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Would not Extend my Stay Room was beat up in need of remodel. Found dead and live insects in the room.
Business response:
Thank you for being a guest at our hotel. We regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Very bad -
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.