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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better off sleeping in you car! This is a very dingy, dirty, run down hotel. Staff is never to be found. Rooms stink of bad odor that seems to be embedded in the walls and carpet even when it says it is non-smoking room. Drawes and cabinets were broken. Room not clean. $100 per night wasted.
The water was not working during my stay
Business response:
Keneisha, thank you for your review. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We understand your frustrations and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Broken windows in my room stale smelling carpet commode never stopped running
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Room was not clean, a/c was very loud, face towels were very dingy, no trash can, sink faucet barely worked, front desk staff were very friendly; but room condition was horrible
Business response:
Thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We are committed to ensuring that we do not repeat these issues going forward. Thank you again for your candid feedback. Sincerely, Hotel Management
Terrible! This hotel is old and unkept, the room smelled terrible, carpet is old and dingy, the room stated queen bed but it was a full bed, so I asked for a change or room and was charge $10 for a room change for 2 beds. I started itching when I laid down in the bed, had to check for bed bugs, didn't see any but I think there were some.
Business response:
Patsy, thank you for the candid review. We apologize for the unpleasant experience you had with your room and for the unpleasant experience you had. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Couldn’t used my reservation because ecpidia didn’t sent my reservation to them
Business response:
Thank you for sparing some time to share your concerns. We are sorry to know about the inconvenience you had due to the reservations issue caused by the third-party website. We hope to serve you in the future. Sincerely, Hotel Management
Horrible experience. The experience was very unpleasant. The clerk was vey unfriendly. He was very rude when we were told about the no cash policy. This wasnt posted anywhere. So we had to use a debit card which was ran so many times with different prices to the point the card was blocked on our end and declined on the hotels end. The hotel hallway reeked of marijuana to the point were it lingered in our room. The room was very dirty with dust mold and dead and live roaches. There were no towels soap or toilet paper. When we... read more
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.