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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The STAFF ARE GHETTO, RUDE & IMPATIENT REFUSED TO GIVE REFUNDS DUE TO HOUSTON TEXAS WINTER STORM.
Business response:
Thank you for sharing your feedback with us. We apologize for the behavior of our associates. We will discuss this with our team to ensure this is not repeated. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Parking lot view from room windows to keep eye on vehicle
Business response:
Thank you for choosing our hotel for your stay. We are sorry for any inconveniences you may have experienced. We take pride in the service we provide to all of our guests, so we apologize that we did meet your expectations during your stay. Thank you once more for your feedback, and we hope that you will consider and give us an opportunity to host you again in the near future. Sincerely, Hotel Management
We got what we paid for Front desk not inviting and owner/ management not friendly or professionally dressed. Only 1 elevator worked and no ice machines. Room was decent but door kept getting stuck when opening, no phone in room and smoke alarm kept beeping. Management asked us to just remove batteries instead of coming up to replace. Terrible
Business response:
Jennifer, please accept our apology for the poor service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. Thank you for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will h... read more
The property is dated and old and the staff has this nonchalant attitude
Business response:
Thank you for sparing some time to share your comments. We apologize our hotel did not meet your expectations and for the behavior of our associates. We value your feedback and assure you to utilize it to enhance our guest experience. Thank you once again for being a guest at our property. Sincerely, Hotel Management
Broken down and noisy. Needs remodel. The first room had toilet problems. Overall the hotel needs a remodel. The cars on the highway and trains passing did not let me sleep. One elevator was broken.
Business response:
Michael, thank you for being our guest. Our goal is to provide a comfortable experience for our guests, so we apologize for the disappointing condition of our property. We will share your comments with the appropriate individuals when we plan for renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Gross Once I came in I saw a roach crawling across the counter. I layer on the bed for 5 minutes and 6 huge bedbugs start crawling out the pillows and from under the sheets. I did not stay the night I left and to diseños y myself somewhere else.
Business response:
We are sorry for your experience and we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Business response:
Nathaniel, on behalf of our entire staff, we sincerely apologize if we did not live up to our high standards during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
THE WORST PLACE EVER!! I had to use a plunger everytime i had to flush the toilet and the phone was a dollar everytime i used it even though the app said it was free. And the last night i was there i slipped on some wayer in the restrroom that the toilet leaked out during the night and hurt my back arm and hit my head as well. When i told the front desk all they said was "Oh." Thats it. Didnt even have the common courtisy to ask if i was alright!!!
Business response:
Nathaniel, thank you for being our guest. We hope you are doing well. We apologize for the maintenance issue in your suite that caused discomfort to you. Furthermore, we also apologize for the way our front office associates responded to your complaint. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your visit better. Thank you once again for sharing your concerns. Sincerely, Hotel Management
Very bad experience The room looked very old looking the kitchen area looked very out dated and it didnt have and kitchen appliances at all no microwave no nothing just a fridge that i would not keep anything in. The tub looked very nasty like someone had painted it. I would never take a bath in that! I sprayed lysol spray on the counter due to covid19 and roaches started coming from out of the furniture. Which gross me out the place was a wreck i would never recommend noone to stay there. I demanded for my money back not on... read more
Business response:
Julius, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.