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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property looks nothing like the pictures, it is very old. It seems like the pictures were taken from when it first opened.
Nasty hotel Very nasty hotel bugs, bathtub made noises, it stunk lights did not work, tv in bedroom did not work, doors outside did not with cards won’t ever stay there again
They didn't have any supplies that was needed, dishwashing soap, extra pillows, and pillow cases, dirty refridgerator, uncleaned counter tops, and dingy looking sheets, the cleaning smell of cheap clorox products used smelled horribly bad, staff member lied and told me check out time was at 3 p.m. when it was at 11A.m.
There are several things to show the front desk stuff is really unprofessional. Here are two examples: 1. When I tried to call the front desk, no one to pick up the phone even the lady is there. I have to go to the front desk by myself. 2. There is no any shampoo/conditioner, so asked the front desk for it. The lady just told me that these things are out of stock and I have to wait for a week ... I have to ask the hotel cleaning lady whether it is possible to find some. I am luck to get some.
There were bugs all over our 2 rooms, no breakfast, and the hotel has still not refunded the 2 nights of our trip. We had to leave early!
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,722 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.