This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place The absolute worst place I have ever been. The lobby and the room was nasty. The room had died roaches in it and smelled like urine. I quickly returned my key to the clerk and left. Please stay AWAY
Business response:
Axel, thank you very much for being our guest. We apologize for the housekeeping issues in your room, and we regret how uncomfortable you felt. We will discuss your comments with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We hope to accommodate you again and regain your trust. Sincerely, Hotel Management
Nasty Nasty and roaches everywhere I immediately left I didn’t stay
Business response:
Emad, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Very run down. Lots of shady things. Felt like a bad part of town.
Business response:
Ashley, thank you for your review. We were disappointed to see that we did not live up to our typical standards, and we are sorry our hotel was not to your expectation. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Christopher, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
DO NOT STAY HERE, gross and disgusting This place is disgusting from the outside in. Clerks were rude, not at all accommodating. The first clue should have been the plastic covered furniture in the lobby, a wall full of exposed, hanging wires. Second was the smell of urine throughout the whole place. The furniture inside the room was broken and looked like it had gone through thousands of people. Unfortunately I had checked in, but I told the front desk we would not be staying. She assured me I would be refunded. That is yet... read more
Business response:
Brenda, thank you for sharing your review. We are sorry for the disappointing visit you had and regret you did not have a positive experience with our associates. We want every guest to be treated with respect and authentic, friendly service, but we regret this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. It is unfortunate that ... read more
Extended Stay - Extended Grief Bed uncomfortable. Garbage piled outside. Room had not been cleaned (I found a child’s sock under the bed - I don’t have a child traveling with me). There for 2 weeks and asked for room cleaning several times. Management said “ok, they’ll be there tomorrow - let us know if they don’t show” and when they don’t show, I let management know and was told the same again - this occurred over 5 times until we finally left. Bed is hard as a rock and good luck getting an extra pillow or blanket. No hospi... read more
Business response:
Thank you for your honest evaluation. We apologize that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.