Extended Stay America - Houston - The Woodlands

Business response:

Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We apologize for the difficulties you encountered during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking time to share your concerns. Our number one priority is excellent service, and we apologize for being slow to respond to your needs. Your comments will be shared with our team to prevent such mistakes in the future. We hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future i... read more

Business response:

Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint our guests, so, we would like to offer our apologies to you and your father for the inconvenience caused due to the service issue. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver him and you an exceptional experience. Sincerely, Hotel Management 

Business response:

Celia, thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. We look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management