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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the bad people that was around the property that stay there they said no smoking everyone was smoking the smell the stench the rooms everything was broken in the room nothing was clean the carpet stinks like smoke from 1969 it was just horrible
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping and maintenance teams to fix the problems you mentioned. Also, your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Roche bedbug infested place I’ve ever been to in m This was a filthy dirty Roche bedbug infested place I’ve ever been to in my life I recommend you take it off of your website
Business response:
Dear LORI, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Never again
Business response:
Pamela, we're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business owner
Business response:
Ross, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sorry living place ... It was not a stay that I would want to experience again.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No hot water for showers. No maid service for 4 day stay. Never dumped garbage, made beds, brought towels ever.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, we have alerted our maintenance team about the shower, and they are checking the water temperature. It is never our intention to disappoint you in any way, and we hope you will... read more
I booked a room online on 5-10-19. I got to the hotel at 10:30pm. I checked in and got room 328. Upon entering the room, there was someone elses stuff on the floor and the room was trashed. I went back to the front office and explained what was going on. They gave me another room
Business response:
Thank you for the feedback. We are sorry for the front desk service issue you encountered and regret the disappointing stay you had. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.