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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having stayed in several Extended Stay properties I rate this as the worst I’ve seen. It appears to serve as an apartment complex and smell of smoke and food odors was very annoying. Also, the bathroom shower floor was peeling and needs an industrial scrubbing to remove the embedded dirt stains. I don’t doubt that the shower was clean itself but it not aesthetically pleasing.
Business response:
Thank you for being our guest. We apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst experience ever at this hotel I started in one room and there was trash under the bed the lil fridge wasn’t clean, then I went to a second room same thing trash under the bed just very poor cleaning service and customer service.
Business response:
Regina, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the issue you encountered in your rooms. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Never, never come back This is the worst experience for me to stay at a hotel like this one
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We had to chage rooms 3 times due to issues, we end up canceling our room
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you this time. Our aim has always been to deliver guests with a comfortable room, and are sorry this wasn’t your experience. Your feedback will help us improve our shortcomings. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
No hot showers here The main reason for the poor review is that you can't seem to get a hot shower at this place. The hot water in the sink got plenty hot, but the hot water coming out of the shower got mildly warm at best. Although that temperature might work for some, it was not pleasant when the temperatures outside hovered near freezing. I was apparently not the only one with the issue, since someone else asked the front desk how they could get the water hot as well.
Business response:
Michael, thank for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience caused to you. Your feedback for the maintenance issue has been shared with appropriate in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Thieves People stealing in the parking lot. Cracked showers and they charged me an extra $4.60 after I left. No explanation.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The staff was great, couldnt have been nicer. Unfortunately the roaches were horrible. In 2 nights I squashed 7 of them, had to sleep with all the lights on, couldnt wait to get out of there
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.