This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk receptionist was very courteous and professional. She also provided a lot of information for me.
Business response:
Thank you for your review. We are glad you had an overall pleasant stay, and you liked the services provided by our front desk associate. We appreciate your feedback and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
There was nothing I liked about this facility. Filthy, poor service, rundown ... these are the words to describe this facility. You should stay here. It’s the worst extended stay I’ve lodged in.
Business response:
Thank you for your review. We are sorry for the poor service you experienced and the cleanliness issues in your suite. We are working with our housekeeping and front desk teams to make sure corrective actions are taken. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hot... read more
the room has cockroaches and smells a lot of cigarettes even though I ordered it to be no smoke room no more comments
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the smell. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management
This property had tons of ROACHES! Roaches EVERYWHERE! When we let the staff know, the lady told us we should’ve said
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The front desk was extremely rude. The hotel was disgusting & their idea of "continental breakfast" was, cold coffee & a packet of instant oatmeal. Horrible place.
Business response:
Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you ar... read more
I checked in only to check right back out! The moment we turned on the lights, there were ROACHES (yes roaches) running everywhere! (I have video and pics). We’ve stayed @ plenty of E.S.America properties & to say the least I’ve never experienced such a thing! I would not recommend this location to ANYONE! I personally would say this hotel need to be exterminated and completely vacated then re-inspected upon opening!
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.