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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not feel safe here. No amenities, no soap, shampoo, etc. Non smoking room had strong smoke smell, asked for a different room, still smelled. Staff was friendly and switched rooms but had to give up and deal with it.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities and the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. On a positive note, we are happy you liked our courteous associates. Please come back to visit soon, and we promise a much more pleasant all aroun... read more
Breakfast is just a granola bar and there is no hairdryer in the room or at the counter. This is a very basic hotel. The good parts of the hotel are AC is very cold and the hot water is very hot.
Business response:
Henry, thank you for being our guest. We are sorry for the disappointing stay you had regret you were unaware of our in-room-amenities. Please know, items such as hairdryers and other items are kept at the front desk and are complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Cockroaches, bad odor, and old broken furniture
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Filthy. No water for a day. No ice machine. Didn’t want to touch anything. Felt generally dangerous.
Business response:
Thank you for sharing your experience about your recent stay. We are sorry for the difficulties you faced while you were here and for the unfortunate situation with the water supply. Although we are certain this was a temporary issue; we apologize for the inconvenience this caused. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. ... read more
Room was dirty, carpet was horrible, missed bed night table and only hooks but no pictures on the wall.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disgusting The rooms were disgusting, the a.c. had mold in it and we werent able to turn it on, when we mentioned it to the front desk clerk.. He refused to to change our rooms!!! Deffintly not worth the money
Business response:
Billy, thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered and regret our associates were unable to resolve this problem. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with a perfect visit you deserve. Sincerely, Hotel Management
First room that we checked into was infested with tiny roaches. Although the staff changed our rooms, the second room had a toilet leak on the floor. After that we just couldn't get comfortable being there and after coming back from a concert nearby we checked out of the hotel and drove back home.
Business response:
We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
DON'T SAY HERE, YOU WILL REGRET IT! Room was aweful, parties across the hall at all hours of night. VERY LOUD, complained nothing done. Drunk people roaming the halls. NEVER will I stay there again.
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.