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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good price , nice staff , my room had roaches and the contains old
Business response:
Thank you for your review. We're glad to know you were pleased with our affordable rates and that you liked the service provided by our associates. However, we're sorry for the inconvenience you had due to the roaches in your room. Please know our pest control provider has serviced the hotel, and 'we're working to ensure procedures are being followed to prevent future infestation. Hopefully, we will have the opportunity to make it up to you on the next visit. Sincerely, Hotel Management
Never , Never , Never Stay here !! I had a 2 night reservation at this hotel (if that's what you call it) . I arrived into my room and after turning lights on I noticed something moving in the bathroom sink . to my suprise it was a bunch of cockroaches. I grabed my phone to take a picture but the all ran away . I was able to get two pictures and a short video of them. I then went down to front desk , the lady there was as grossed out as I was and issued me a new room . This room was not that much better. No iron and the carp... read more
Très ordinaire....par contre, personnnel sympathique.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Esto no se puede llamar hotel, es un nido de ratas y cucarachas, todo muy sucio, no pudimos dormir de la cantidad de suciedad en la habitacion, muy mal olor, no tenia luz, la cocina no funciono, sabanas sucias. en fin lo peor que he visitado en mi vida. NO SE QUEDEN ACA
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Not what I expected
Business response:
Tyler, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Cochroaches in my room.Booked a smoking room and the room I booked was,nt available for the second time.Had to pay $20 more to get a room I could smoke in.
Business response:
Luis, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.