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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I apologize for your experience here. Please let me know how we could have made your experience better.
Dirty nasty & trashy hotel
Business response:
Thank you for taking the time to share your experience with us. I wanted to apologize for not meeting your expectations. Please let us how we could have made your stay better.
Far below expectations.
Business response:
Dear Vadym, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
I like the fact that it was convenient and not too expensive. But I hated the fact that my bathroom sink didn't work it was run down I called the office and asked for a blanket the girl said sure I'll bring one right down and then 20 minutes later I called because she never showed it was a guy that answered he was very rude and hung up in my face and I was told I could call back in a couple of hours and see if they have a blanket available this was around midnight. So they wanted me to wake up at 3:00 or 4:00 in the morning ... read more
Business response:
Dear Bria, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Further, we deeply regret the disappointment with the non-availability of the blankets that you requested. We will instruct our team to keep the supplies in stock ... read more
Business response:
Thank you for taking the time to share your experience with us. I wanted to apologize for not meeting your expectations. Please let us how we could have made your stay better.
Terrible limpieza y experiencia en general Al llegar el empleado de recepción me dijo que podía pasar a revisar la habitación, en la cual encontré cucarachas pegadas en la pared y en general terrible limpieza, por lo que decidí no quedarme y me dijeron que no cobrarían nada. Esa misma noche me llegó el cargo a mi tarjeta, hablé al número que aparece en su app y me reiteraron que no cobrarían nada. Es la fecha que el cargo no ha sido reversado. Terrible experiencia! Sigo esperando al cancelación del cargo 😣
Business response:
Dear Erika, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.