Extended Stay America - Houston - The Woodlands

Christopher 

on Expedia

a year ago

I booked this hotel on Expedia when the hotel knew they didn't have electricity (3 days from Hurricane Beryl.) No staff onsite when I showed up. I talked to somebody who was staying at the hotel and they said numerous people like myself who booked a room to come there and find out they didn't have any power. Total scam. 

Fatma 

on Expedia

a year ago

Did not respond to my calls 

MAURICE 

on Expedia

a year ago

Extremely nice staff, but they had no power to do I stayed at this hotel from June 29 until July 9. My room was never cleaned. I had to have my key reset almost on a daily basis. This hotels were understaffed. I saw the cleaning lady on July 7. Ask her if she could clean my room she was instructed to only clean rooms that were checked out. 

David 

on Expedia

a year ago

Overbooked. Hotels.com was blamed for booking when no room was avail 

dora 

on Expedia

a year ago

Our room was run down. I do not own pets but apparently this hotel is dog-friendly and the room we were given smelled like dog. Door looked like someone had tried to break in before and had lots of apparent dog scratches on the bottom. Overall room smelled bad and didn't feel or look to be very clean. 

Vanessa 

on Expedia

a year ago

Never got toilet paper never have choice reserved a room didn’t have a room appeared had no toilet paper in the room. No covers, and the kitchen was not working at all. 

Ingrid 

on Expedia

a year ago

This hotel was dirty and garbages all over the place.