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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When i got to the room. The door stuck you had to use your shoulder to open it. Not enough light in the room. TV was missing Remote was there but no tv. Went to call the front desk and land line was not working. Told the front desk worker Friday night about issues. She said maintenance would fix them on Saturday. Went to take a shower only no hot water barely luke warm. Breakfast was only plain oatmeal and coffee or hot chocolate. Came back that night still no TV and phone not working. Woken up at 430 am by either someone in... read more
Business response:
Dear Katrina, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Let us discuss with the team what went wrong and how we can handle the situation better. Please return, and we hope to provide a more comfortable ... read more
The worst interior and it's near the woodlands?!! Channa is the best receptionist I've come across. Excellent customer service received. HOWEVER the condition of the room made me turn around and leave immediately. Roaches everywhere, cabinet boxes in horrible conditions and moldy. I was so shocked and appalled by the interior conditions I couldn't believe this was a hotel here in America. I will never stay or recommend this spot.
Business response:
Dear Lucy, We are sorry about your negative experience at our hotel. Your feedback is valuable, and we take your concerns very seriously. We understand that the room condition you mentioned was unacceptable, and we apologize for any discomfort or distress it may have caused. Please be assured that we are actively working to address these issues and improve the overall quality of our rooms. On the positive side, it is nice to know you were pleased with the warm reception from one of our team members. Please allow us to make a... read more
First of all, the property was close to my destination….only 5 minutes away. My room was ready when I arrived at 7:15 AM . I’d worked a night shift and needed to sleep for my shift the same night. I live an hour away and with traffic it’s exhausting after working all night. It was fairly quiet for my sleep for the most part. Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 co... read more
Business response:
Dear Ingrid, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to read about the concerns you experienced with the charges. Our promise to our guests also includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address these issues appropriately with our team, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay y... read more
Nada que ver con las fotos
Business response:
Dear Karla, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
Low class hotel It’s the worst hotel we have ever been. Room is dirty, no toiletries, smell smoke everywhere even we booked non smoking. The key didn’t work we had to come to reception 3 times. They switched room from 2 beds to 1 without reason. Rather pay a little more next time to stay at better one
Business response:
Dear Guest, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please le... read more
You get what you pay for. My other booking canceled, I was in a hurry, so I wasn't too put-off by the worn furniture, broken Wifi, broken showerhead, or even the superficial cleaning (to say nothing of the spots on the carpet that glowed brightly under my UV flashlight). That said, it was quiet and comfortable.
Business response:
Dear Matthew, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstr... read more
The place was really dirty. There were roaches in the room and the place looked very sketchy
Business response:
Dear Alexander, Thank you for sharing your feedback. We are truly sorry to hear about the cleanliness issues you experienced during your stay, including the presence of roaches. This is unacceptable and does not reflect our commitment to providing a clean and comfortable environment for our guests. We take these matters seriously and will be addressing them with our housekeeping and pest control teams immediately. Your experience is important to us, and we hope to welcome you back for a much-improved stay in the future.Since... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.