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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Motel Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain.
Business response:
Dear Patrick,Thank you for sharing feedback on your recent stay. We sincerely apologize for the issues you encountered during your stay. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home; therefore, we regret that this was not your experience. We understand your frustration regarding the various issues you described. Please know that we take all your concerns seriously, and we will address them appropriately to take corrective action a... read more
This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half em... read more
Business response:
Dear Maria,We apologize for the inconvenience you encountered upon check-in. The issues you described are unusual and fall short of our brand standards. Please know that we take your feedback seriously and ensure that our guests receive the service they deserve. We would like to regain your trust, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Dirty toilet and shower, room smells
Business response:
Dear Laura,Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management
No customer service Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I wil... read more
Business response:
Dear Bianca, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
This place is representing the extended stay it’s a very small hotel room. The stove didn’t work. The bathroom door didn’t close no clean towels no amenities at all no housekeeping overall I think Motel stick is a little bit better than this place and that’s pretty bad.
Business response:
Dear Rick,Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerel... read more
Poor service Booked a room a week in advance. Showed up and was told they didn’t have a room for me…thanks for the heads up!
Business response:
Dear Julie, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. This is not the standard of service we aim to provide, and we understand your frustration. We are investigating how this overbooking occurred to prevent it from happening in the future. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.