Extended Stay America - Houston - The Woodlands

Carey 

on Expedia

a year ago

Overall Dirty. Old hotel and the carpet was disgusting. Trash piled up next to the elevator. Really disgusting. 

Donald 

on Expedia

a year ago

Horrible stay the worst I had reserved a Queen they put me in a full then I get in the room there are roaches in it I asked for another room and none were available then I asked for money back then he she talked to manager the next day and she didn’t show so I never got my refund 

randolph 

on Expedia

a year ago

The property is dirty and the rooms need to be remodeled and the free cotton breakfast is a joke. They don’t have hardly anything 

Derrick 

on Expedia

a year ago

To start off, they didnt know if the room was even clean during check in and reservation was set months in advance. Cabinet door was broken off, shower was dirty, broken toilet seat, no pillow cases, no blankets, and no assistance after hours. We had a horrible experience. It was my wife, child and I, and we have never had such a bad experience with Extended Stay like this before. 

James 

on Expedia

a year ago

Quite likely the worst I ever stayed at. I spend 60-100 days per year in hotels, due to work. Paid for equipped kitchen… Not available per the Friday night lackey. I was told the Manager would contact me the next morning. Never happened. The refrigerator froze all the food I had cooked at a real hotel, and ruined it. The shower Never got warm, as the handle just spins 360 degrees, and it is harder to find how to shut off than on. The Bed.. Wet and stained I flipped the mattress upside down, just to avoid seeing another one o... read more

Justin 

on Expedia

a year ago

terrible from top to bottom We arrived late, but late check in was allowed. However, there was a sign on the door that gave us a number to call for late check in. There was gentleman also waiting outside calling this number but no one was answering. Finally after about 7 min, I just pounded hard on the door, and some lady put her head around the corner and let us in. She asked if we had tried callling and we told her yes and she didn't know why the phone had not rang. When I gave her my info she said "The system had register... read more

Anonymous 

on Expedia

a year ago

Told upon arrival that there was no room for me, even though it was already paid for. Now have to wait 2 weeks for refund. Not concerned whose fault it was. Not ok