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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN!!!! Well upon my arrival the first room I was given was not cleaned and had carpet cleaner(white powder left on entire floor and not vacuumed. I was then switched to another room which then a pest problem(roaches) which forced me to eat food else where as well as keep my clothes in my vehicles. I had to keep asking for amenities at front office versus housekeeping refilling throughout the day. The only good thing was “Yesi” offered to discount my first night but that was about it.
Business response:
Dominique, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Roach Infested Hotel They have roaches. I went to the lobby and spoke with Desiree. I asked to be moved to another room. Desiree called the general manager, Yesinia, who said that I would have to pay a fee to move.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are again sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Horrible dont even Horrible Bed bugs Roaches everywhere
Business response:
Dear Muhammad, Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happ... read more
I wouldn't recommend this hotel to anyone because they kicked me out and banded me for smoking in a smoking room. I was paying daily and was very respectful to the staff and other customers. I wanted to make this place home for a while due to my auntie losing her place. I was stranded and needed a safe place to call home but now I'm sleeping on the streets with nowhere to go. I'm not working right now but I was still making a way to come up with the money to pay for this hotel and they did me like this. I have apologized so ... read more
Business response:
Dear Shaquale, thank you for being our guest and taking the time to share your feedback. We are sorry for the difficulties you experienced, and we are reviewing the incident with the concerned team members. We appreciate your patience and hope to welcome you back soon. Sincerely, Hotel Management
I stayed 3 nights i ask them bout why i didnt have cover on the beds when i came n i had to go by 1
Business response:
Tasha, thank you for your stay with us. We apologize for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Not happy The front desk clerk had an attitude. I had to sit outside for 3 hours because i couldn't check in early. There were no cups or anything in the room and when i asked for a coffee maker i was told they didnt have any available. And then breakfast was wrapped muffin.
Business response:
Brandy, thank you for the feedback. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We are also sorry we were able to accommodate your request for early check-in. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Ma... read more
They gave us a room with someone already in it.
Business response:
Stephanie, thank you for being our guest. We sincerely apologize for the mistake made by our associates at the front desk. Please be assured your feedback will be used to enhance our service level and make sure such incidents do not repeat. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
My stay was horrible. Roaches crawled throughout the room. I was able to kill a couple. Because of this, I would leave the lights on as I was told that would make them stay hidden. Therefore, I did not sleep until my body was exhausted. My room was never cleaned. I would not recommend this place to anyone. Nor will I ever stay there again!
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.