This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
LOOK ELSEWHERE AWFUL I BOOKED 2 days and the first day at 12 I was harassed to check out after then knocking at my door I cursed told them to hold the f on so I can figure my booking out they said I had 15 mins and they were calling the police the room smelt awful no kitchen utensils and the staff was god awful the day time then evening ladies were more than great but the day staff needs to be re evaluated
Business response:
Katina, please accept our apologies for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. We will surely be working on the feedback provided by you to enhance our service levels. We also offer our apologies for the odor issue you had in your room. Your concern is shared with the housekeeping team for review and action. Kindly note, kitchenware for your suite is also available and kept at the front desk. We hope you will give us a chance to redee... read more
bad! Well let’s start with the roaches and then we can go with the no room service at all for almost 3 weeks. Or we could talk about how is the most uncomfortable bed I’ve ever slept on or we can talk about how the entire hotel smelled like a giant skunk.
Business response:
Ron, we sincerely apologize for the odor and cleanliness issues you encountered while you were here. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. In addition to this, Our pest control provider has serviced the hotel, and we are working to avoid such pest control issues in the future. Thank you for sharing about your stay with us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent serv... read more
nothing was good about our stay. two people in a room with only one pillow. one nightstand. no place in the bathroom to put our things. 1/4 roll of toilet paper. this place should have paid us to stay. they will never see us again.
Business response:
We are sorry for the disappointing stay you had at our hotel and regret our hotel did not meet your expectations. Although your experience is not typical of our service, we obviously have room to improve. Please consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
roaches in the room. on the walls and counters. outdated. removed sheets and used ours. next time will pay extra money for a different hotel.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorr... read more
Roach party My room had roaches in it. I barely slept
Business response:
Shavonne, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.