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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible management! Customer service was horrible and very unpolite. They didn't even smile as they booked us in or out. I won't be back...
Business response:
I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you didn't feel welcomed upon check in. Please accept our apologies. I met with the staff, and we will strive to ensure that we have smiling friendly faces and not being welcoming is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
No place for a family... Upon arrival hotel looked very sketchy, ppl standing outside smoking and staring. Once entering lobby it looked nice but once getting to your room and walking around you find all the terrible things wrong with the room. First there was a hole in the comforter, carpet looks dirty, room smells, bathroom smells of mold, toilet and tub still had stains like it hadn't been cleaned in a while. Front desk attendant was nice but the environment was not appealing and hotel website was misleading. I wish we wo... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the front desk staff; however, we apologize that the cleanliness and overall environment was not up to standard. To ensure that a situation like yours doesn't happen again, we are thoroughly inspecting rooms daily and are working to better monitor our property. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a bette... read more
Hotel Living I only went with this hotel because it is very close to my new job. I am new to the city and was waiting for my housing to be available. The room smelled like a nursing home. It was a stench that would not go away. The hotel room is non smoking but my bedding and curtains had cigarette holes. The staff was extremely rude, one greeting me with a, what up!
Misleading & Outdated I was restless the whole time I was there. I could not sleep because of the bad odor in the NON-SMOKING room. The breakfast SUCK, it tasted horrible as well as the COFFEE. The restrooms were super small. No cookware, it was not even offered. No pool or fitness room. It was nothing like it was advertised online not worth the pay.
Business response:
Thank you for the feedback about your stay at our hotel. We are very sorry to hear that our hotel did not meet your expectations. Please know that we are in the process of a full renovation to improve our guest's experience. We will also review your feedback with our staff to ensure we are always providing our guests with the quality service that they deserve. Thank you again for sharing your experience with us. We hope we have the opportunity to see you again in the future.
Not great The first room I was assigned had no stove - just a big hole in the counter where it should have been also there was a giant hole in the comforter on the bed. Didn't have a good feeling so I asked to change rooms. The next room smelled very strongly of mold. Should have just gone back to the first room. - actually should have left the hotel altogether
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the maintenance and cleanliness issues you encountered. Your comments were reviewed by the staff, and we will thoroughly check all rooms before guest arrivals to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Very poor condition The hotel is currently under renovation and it's extremely poor condition and has black moles. We were assigned a room that has toilet problem and the smell in the room was extremely very discomforting. The room was filled with black mole!
Curtains falling off, floor very nasty. Not worth. It was just nasty unkempt very poor condition. Very lo-cost not worth booking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I am making a point to personally inspect each room for cleanliness and the condition to ensure this does not happen again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.