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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pissie room The room smelled like urine not worth the money paid.. Disappointed, but at least the customer service was friendly.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards I will be meeting with our staff to make sure each room is fresh and clean upon guest arrivals. Still, I appreciate the kind comments regarding our staff and the service they provided. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing E... read more
Did not feel safe at all. There was never a front desk worker after midnight. Pretty much anyone could get into the hotel.
Business response:
We read your comments about your stay with us. We sincerely apologize for your experience. Your comments were reviewed by our staff, and we will have visible night attendants moving forward to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Worst Free Btreakfast Ever Hotel is in disrepair. First extended stay hotel I stayed in with no plates, forks, etc. "Free Breakfast" was a store bought muffin.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that our hotel's condition did not meet your expectations and that you were disappointed by the lack of kitchen supplies in your room. Please know that we do offer plates, forks, and other items at the front desk upon request. We keep them at the front desk to ensure that they are properly sanitized. I do apologize that this was not communicated to you properly, and I will work... read more
night mare of life they changed my location without notice came to know last day when I call to confirm they never took time to inform me. Even expedia didn't inform us when I called Expedia they told me they cannot do anything because its out of their hand Even in new location the room was very dirty & smelling bad I start vomiting it took them 3 hr to change the room
Has been a while since it was nice Very low budget maintenance program is evident in the overall condition of the room; from the loose and severely wrinkled carpets, missing light and receptacle plates, the wobbly chair, table and desk, and the painted particle board counter tops just to name a few.
Business response:
Cody - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with the condition of your room. To uphold our company's high standards, we are taking necessary measures to replace items that do not meet our standard of quality. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a b... read more
Not Satisfied Bathroom was very dirty..Room was incorrectly mentioned in the computer.. Locked out at 11:30 PM and had to spend 20 mins to sort it out as they had incorrect room number in their records. No glass for water in the room.
Dirty!! Filthy hotel!! Never book here!
nightmare This was a very bad experience for me I stay five nights first two were passable but since the first night I told the fron desk associated that my ac unit was not working well and this been houston they should be working properly .well that was not the case at some point on my third night it stop blowing cold air and started blowing warm hair I wake up drenched in sweet. Before I left to my daily errands again I told the girl on the front desk my ac was not working well so she took the report and told me the proble... read more
Horrible Staff My husband and I called ahead to see if we could have an envelope from work delivered there. The desk clerk at the time said they accepted mail for guests all the time and it would be no trouble. The following morning when we went to retrieve our envelope the desk clerk said it never arrived. We called USPS and they said that the desk clerk had denied to accept the mail. When we questioned the desk clerk later they said that it was untrue and that no one must have been at the desk to accept mail. You have one ... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.