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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took forever, room was musty, nothing near the description provided. Only stay if you must
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced at the time of check-in and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We value your feedback and hope to have the chance to make it up to you on a future visit.... read more
The place was clean, and the bed comfortable. If you're on the first level, you hear a lot of folks running around above you. Deon was very helpful getting our room situated and bringing us the rollaway bed. Great wifi. was able to stream using the free w/out the extra-cost wifi which they say will be what you need if you want to stream. The pillow were a little flat, not very supportive. Also, continental breakfast can mean a wide spectrum of things. Theirs was on the more sparce end of the spectrum. not much in the way of ... read more
Business response:
Thank you for staying at Extended Stay America. We are glad you loved our well-kept property, comfortable beds, and the service provided by Deon. However, we regret the disappointment you had with the breakfast offerings and the pillows. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way! Sincerely, Hotel Management
Cleanliness was ok to good. Weak features simillsr to motel 6
Business response:
Thank you for being our guest. Although you liked the cleanliness of our hotel, we are sorry for not meeting some of your expectations. We try to make every stay a memorable one for guests, and we regret this was not your case. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Great place to stay We left stuff in freezer and fridge. They called us to let us know. The staff very friendly. Clean room.
Business response:
Steve, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with the cleanliness of our room and that our associates exceeded your expectations. We will be sure to share your kind compliments with the entire team. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.