Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us during your visit recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Kindly note, kitchenware for your suite is available and kept at the front desk upon request. Again, we are sorry f... read more

Business response:

Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in your room and regret the discomfort you had with the bedding. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation online. Although you found most of our associates up to the task of providing excellent service, we regret one of our associates at the front desk was not at his best. Your feedback has been discussed with him, and he has been reminded that our primary goal is to provide outstanding customer care to our guests. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Mark, thank you for sharing your evaluation online. We regret the inconvenience you had regarding the vending machine. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Dear Gérald, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as we cannot find you as a registered guest at our hotel. We would appreciate additional information so that we can address your concerns appropriately. Thank you, and we do hope that if you return to our area again that you will choose to stay with us, as it will be our pleasure hosting you. Sincerely, Hotel Management