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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Extended Stay America Hotel Indianapolis - Airport is located at 2730 Fortune Cir W, Indianapolis, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms could be better. No coffe in the rooms or blow dryer.
Business response:
Thank you for reviewing our hotel. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their room, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We look forward to your next visit. Sincerely, Hotel Management
Old hotel The hotel needs a lot of updating. It's old and you can tell it old. The room was clean but I wouldn't stay here again. The check in person was extremely nice.
Business response:
Richard, thank you for being our guest. Although you liked our courteous associates as well as your well-kept suite, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good enough for the guys in town for the NRA We were there to attend the NRA convention in downtown Indianapolis. This hotel worked for us guys but it wouldn't be a place that we would bring our wives or families. The room smelled heavily of cigarette smoke when we arrived. We left the windows open all night to try and help freshen it up.The front desk wasn't staffed later in the day or evening. We ended up buying an extra roll of toilet paper at the CVS because there was only a partial roll in the room at check-in. The room... read more
Business response:
Michael, thank you for choosing us while here to attend the National Rifle Association convention. However, we apologize for the issues you had when you were staying here. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other articles are also available upon request at the front desk. We greatly value ... read more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The customer service was great and the rooms was clean.
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you loved the service provided by our associates and that you were impressed with your well-kept room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 4.2 star rating with 1,336 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.