Extended Stay America - Indianapolis - Airport

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy to know you liked our well-kept property, but we regret the inconvenience caused to you due to the smoke odor. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Andrew, it was a pleasure having you as our guest at Extended Stay America. We're glad to know our location was convenient for you and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that your room had a smoke odor. We have asked our housekeeping staff to make sure each and every room receives a deep clean to remove the smell and also with our front desk team to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you found our location ideal for your needs and had a great stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melba, thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry for any inconvenience you had while you were here. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your well-kept room. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Waheed, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management