Extended Stay America - Indianapolis - Airport

Business response:

Thank you for staying at our hotel. We are sorry for the maintenance and service issue you encountered while being here. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We're glad to know you were pleased with the amenities we offer and that you had a relaxing stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant time with us, but we regret you were unaware of our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We are glad to know you were impressed with our great location and enjoyed our well-kept property. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Craig, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for taking the time to review your visit at Extended Stay America. We're happy to know overall you had a pleasant experience, but we're sorry for the inconvenience you had at the time of your arrival. Please be assured that we have discussed your feedback with our front desk associates to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management