Extended Stay America - Indianapolis - Airport

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for sharing your thoughts. We are glad you liked our courteous associates at the front desk, but we apologize for the odor issue in your room, and we regret the inconvenience it caused to you. Your feedback for the smell has been shared with the housekeeping team to do a deep cleaning of your room. Please allow us to provide you a refreshing stay on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for selecting us on your trip. Although you liked our affordable value, we are sorry you were not able to take advantage of our grab-and-go breakfast. This is definitely not the kind of experience we would like our guests to leave with and your feedback has been discussed with the appropriate team to find out what went wrong. As we have a full-size refrigerator for our guests’ convenience in every room, we therefore, do not have ice machines. We hope to have another chance so we can deliver you an exceptional exper... read more

Business response:

Ronald, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our offerings made your stay a comfortable one. Your business is appreciated, and we look forward to serving you and your boyfriend again soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Bill, thank you for your review. We are sorry for the smoke odor you encountered in your room and regret that you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay. We apologize for the odor and cleanliness issue you encountered in the front lobby and the room. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We are also sorry for the disappointment you had with the comfort of the bed. On a positive note, we are happy you liked our front desk staff. Thank you once more for your review. Please come back soon and so we can make it up to you. Sincerely, Hotel Management