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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reality of a trip We arrived to find dog poop in two places from two different dogs in the hallway. We returned to the hotel after a concert and found a cockroach awaiting our arrival. We immediately grabbed our things and left and never returned. We spent 15 minutes in that room before and after the concert and left immediately we will never come back to that facility again we will never recommend anyone to stay at that facility. It is a pit. It is a disgusting gross uncapped pit that needs to be condemned and not put on th... read more
Business response:
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your visit. No guest should ever have to experience such a lack of cleanliness, and we deeply regret the impact this had on your trip. Your experience does not reflect the standards we aim to uphold. We understand how frustrating it must have been to deal with the elevator outage on top of these concerns. Please know that we take this feedback seriously and will address these issues with our team to ensure necessary improvements are made... read more
The sink in the bathroom only had hot water no cold water. TV remote didn’t control the TV. TV was unplugged because of this. Pillows were old and uncomfortable
Business response:
Thank you for taken the time to give us a review. We do apologize for falling short with the issue you had you room. This review has been shared with all of the departments so that we can fix the issues. Once again I thank you for staying with us.
Inside the room was clean . Walking down the hall smelt unclean because they had a trash room piled at will trash that you could visibly see not good.
Business response:
Dear Timothy,Thank you for sharing your experience. We're glad to know that your room met your expectations, but we're sorry that the condition of the hallways impacted your stay. Maintaining a clean and welcoming environment throughout our property is important, and we are addressing the issue of trash management to prevent future concerns. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerel... read more
The base for the mattress are broke or mattress are cricket and the carpet so dirty and it smells
Business response:
Dear Ernestina, We’re sorry your stay was not as comfortable as it should have been. A well-maintained room is essential, and we regret that the mattress support and carpet condition did not meet expectations. Your feedback is valuable, and we will be addressing these concerns with our team to ensure a better experience for future guests. Thank you for sharing your experience with us. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality ... read more
Terrible Experience Was terrible. Had to switch rooms because first room wasn’t clean, second room was no better. I ended up canceling my stay because of how uncomfortable the stay was
Business response:
Dear Paris, We sincerely apologize for the disappointing experience. A clean and comfortable stay is our priority, and it's concerning that we fell short of providing that for you. Your feedback is valuable, and we will be addressing these concerns with our team to ensure better standards moving forward. We regret that we couldn't provide the stay you deserved and appreciate you bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerel... read more
Dirty and Dark and smells like cigarettes
Business response:
Dear Jacob, We’re sorry your experience did not meet expectations. Providing a clean and welcoming environment is our priority, and we regret that this was not reflected during your stay. Concerns about cleanliness, lighting, and unpleasant conditions are taken seriously, and we will address these issues to ensure a better experience for our guests. We appreciate your feedback and the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincere... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.