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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells
Business response:
Dear Jorge, Thank you for your generous rating. We are glad that we could meet most of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
DO NOT STAY HERE!!! I stayed at this hotel for a volleyball tournament with my son who had a broken ankle and was on a kneeling scooter. When I walked into the hotel, the whole place wreaked of smoke (despite several "no smoking" signs). There was something sticky on the floor, the elevator was caked with dirt and the carpets were disgusting!!! The check-in process was disorganized and took FOREVER and the ladies behind the desk were discussing which rooms had been cleaned in front of me. The older lady behind the desk didn'... read more
Business response:
Dear Emily, Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to begin by extending our sincere apologies for any inconvenience you experienced during your stay. It is disappointing to learn that we fell short of your expectations.Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invaluable in our... read more
Mixed Experience for a One-Night Stay We stayed at this hotel for just one night, and while it had its good points, a few issues stood out. The room was decently clean, which we appreciated, and the shower had plenty of hot water—always a plus after a long day. The desk worker was polite and helpful during check-in, which made a good first impression. The beds weren’t very comfortable but they were clean. Unfortunately, our experience took a turn when we got stuck in the elevator. It was a stressful situation, though it was ... read more
Business response:
Dear Melissa, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. Considering our positive highlights, we hope you will consider a f... read more
Needing a drastic remodel and update😢😢😢😢
Business response:
Dear Carol, Thank you for being our guest. Please accept our apologies for any discomfort caused. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere remarks, and we hope to welcome you back soon! Sincerely,Hotel Management
I checked in and they gave me a room on the 3rd floor. Went to the room and it was dirty- food garbage, bed unmade, towels on the bathroom floor. Went to change rooms but staff was not surprised in the complaint. Second room had one bath towel one hand towel- no wash cloth or bath mat. Only one pillow with a dirty pillowcase for 2 beds. Toilet seat was also broken. Elevator in disrepair. Staff had to run up to the other floors to unstick the elevator. The staff was so dismissive with the complaint about the room condition an... read more
Business response:
Dear Vickie, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please l... read more
There were no blankets on the bed when we checked in and one pillow per double bed. For a room with 4 people, we had 1 towel and when we asked about it, front desk told us "sorry, we're low on supplies" the floor in our room was sticky and dirty.
Business response:
Dear Charlie,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Also, we are sorry for not meeting the requirement of sufficient pillows, blankets, and towels in your room. In response to your r... read more
I ended booking a different place the place look dirty on the outside and there was nobody at the frond desk for 15minutwes we did not like the area so we decided to book a different place
Business response:
Dear Edgardo, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Immediately upon stepping in the elevator I noticed how unclean it was. The hallway was unclean. There were dirty towels stacked in the hallway outside of the housekeeping door. The refrigerator in the room did not work and ruined gallons of milk that I had bought for my children. There were no towels or soap in the room. The walls and doors were dirty. And I had to dust off the bedding because there were flecks of something on the blankets. I'll never stay at this location again.
Business response:
Dear Niki, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. We understand how frustrating this must have been, especially with your children. Please know that we take your comments seriously and will address these concerns to improve our guest experience. We hope you will consider staying with us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.