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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was dirty everywhere, rooms not clean, the room smell like cigarette even doe it was a non smoking room. Place felt unsafe and noisy. Not recommended if you have children.
Business response:
Dear Guest, We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. Your feedback is invaluable, and we will address this matter with our team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experi... read more
Very dirty, tatty and uncomfortable Budget hotels are my staple but it has been a long time since I've stayed at one this bad. I only booked it because it included breakfast. At check in I was told there would be breakfast. There wasn't any. The bed was far too soft and lumpy. The TV had no remote*, was held together with glue, and couldn't sustain a signal. The room hadn't been vacuumed. Neither had the hallway. Both were disgracefully filthy - probably the worst I've seen in any hotel. They even had the cheek to leave a no... read more
Business response:
Dear Guest,While we’re glad the front desk team made a positive impression, we regret that several aspects of your stay fell far below expectations. From cleanliness to maintenance, the conditions you described are unacceptable, and we sincerely apologize that your experience was impacted this way. Additionally, the absence of breakfast, the state of the television, and the room’s overall condition do not reflect the standards we aim to uphold. Your feedback is taken seriously and will be shared with the appropriate departme... read more
Worst vacation Absolutely horrible. I booked a room with a kitchenette and was not given any dishes or utensils. I had already puchased groceries that needed to b prepared and was unable to do so. There was no breakfast like suggested. I didnt have a single serve coffe pot in my room. I asked several different employees to no avail. My first paid vaction and i was devastated.
Business response:
Dear Guest,We sincerely apologize that your stay did not meet your expectations for a relaxing break. We understand how frustrating it is to be unable to use the in-room setup after purchasing food, and we regret that you did not receive assistance despite your requests. To ensure proper sanitation, items such as cookware and coffee makers are available at the front desk. We are also disappointed that the morning offerings did not align with what you anticipated. We will share your feedback with our team to ensure clearer co... read more
A/C wasn't working, bugs everywhere
Business response:
Dear Guest, Please accept our humble apologies for our hotel not meeting your expectations. We care about the satisfaction of our guests and are sorry to learn of the few issues you encountered in your room. This does not meet our high standards, and we appreciate you bringing this to our attention so we can address it appropriately. We appreciate your feedback and hope to make your next visit outstanding in every respect.Sincerely,Hotel Management
Dirty. Not maintained. Cleanliness of rooms not good. Very unsafe!! Front desk gave access to my room to another customer just sonthey could use my restroom.
Business response:
Dear Guest,We sincerely apologize for the concerns you've raised regarding your recent experience with us. We understand how important cleanliness and security are for a comfortable stay, and we regret that we did not meet your expectations in these areas. Please rest assured that we are taking steps to address these issues with our team. We aim to provide a safe and well-maintained environment for all guests and will work diligently to ensure this does not happen again. We are committed to providing outstanding service, and... read more
Elevator was out of service. Property in need of many repairs. Sheets on bed were dirty. Clock in room was broken.
Business response:
Dear Guest,We sincerely apologize for the condition of your room and the overall state of the property during your stay. These do not reflect the standards we aim to maintain, and we understand how disappointing that must have been. Your comments will be shared with our team so we can address these concerns. We appreciate you bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Couldn't stay here. Had a reservation and in the room the window wouldnt close in our room and lamps were missing light bulbs. so they gave us a new room. That room had 2 beds 1 without a comforter and they said they had no more and then the fire alarm beeped. They said they would fix it we went to dinner came back and did not fix it. Asked for a refund they had no problem giving us one. The front desk lady said “I dont blame you”. Glad we got our money back but dont stay here. Its mostly people living there not just for a f... read more
Business response:
Dear Guest,We're sorry your experience fell short and appreciate you sharing the details. It's disappointing that there were multiple concerns with the condition of both rooms, and we regret that we couldn't make things right during your visit. While our property does accommodate guests for extended stays, everyone deserves a peaceful and comfortable environment. We're glad the refund was processed quickly, but we understand your frustration and will be addressing the issues you encountered with our team. Thank you for the o... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.