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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Money just gone Before I came from Detroit, I called and asked if there was a credit card needed to put on file for a deposit. I was told no from the one 800 number I get there and they tell me that I have to have a credit card with $100 deposit. I don’t use credit cards. That’s why I called and asked. I ended up sleeping in my car until my job interview in the morning very disappointed lost my money and these big companies just don’t care what they take.
Business response:
Timothy:Thank you for taking the time to leaves review. We are sorry that you did get to stay and that you slept in your car. This is not what should have happened. I am issuing you a refund. I have to apologize.
Hotel in need of a upgrade
Business response:
Thank you for taking time out to give us a review. I do apologize for the bad experience that you had. We are working hard to turn our location around.
Las habitaciones tienen buena limpieza, pero el mal olor de los pasillos te hace vomitar.
Business response:
Dear Gladys,We're glad you found the rooms well-maintained, but we're sorry that the unpleasant conditions in the hallways made your stay uncomfortable. A fresh and inviting atmosphere throughout the property is essential, and we appreciate you bringing this to our attention. Your feedback will be shared with our dedicated team to ensure improvements are made. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The girl at the front desk was very nice, but upon arrival we were given keys to a room that was already occupied. Thankfully I noticed that the tv in the room was playing before I opened the door. We went back to the service desk and the girl apologized profusely and gave us a new set of keys. This new room was absolutely filthy. The carpet was coated in food and gummy residue. The room smelled like smoke even though this hotel claims to be smoke free. We immediately turned around and asked for a refund to be issued. This p... read more
Business response:
Dear Autumn,We appreciate your recognition of the front desk staff’s professionalism, but we sincerely apologize for the multiple issues you encountered. Being assigned an occupied room and the lack of cleanliness in your reassigned room is completely unacceptable. A well-maintained, fresh, and properly prepared space is essential, and it’s disappointing that this was not your experience. Your concerns will be shared with our team to ensure these matters are addressed, as guest comfort and confidence in their accommodations ... read more
Bad No ice machine, no wine opener, nothing in the “kitchen”, stiff pillows, hard mattress, dirty carpet, cheap bedding, extremely dated bathroom/ room, leaking shower head, unfriendly/unhelpful staff
Business response:
Dear Guest,We’re sorry your stay did not meet expectations. A well-equipped and comfortable environment is important, and it’s disappointing that the room’s condition, amenities, and service did not align with your needs. We understand how frustrating it can be when essential features are lacking and not up to standard. Your feedback will be shared with our dedicated team to address these concerns and work toward improving the guest experience. We hope to have another opportunity to welcome you back and provide you with a mo... read more
Business response:
SandraI do thank you for taking the time to share your review. We are sorry that we did not meet your expectations. The feedback that is given not unnoticed and we use to work toward making out property great again!
Don't stay here if you don't have to The hotel room conditions were deplorable. It smelled awful, its a non smoking hotel but the room reaked of smoke. The TV didn't work. The front desk clerk was great bjt other than that the place waa awful
Business response:
Dear Angela,We’re sorry your stay was not a positive one. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. While we’re glad our front desk team provided great service, we understand that the overall experience fell short. Your feedback helps us focus on the areas that need improvement, and we appreciate the opportunity. We would like the opport... read more
Hotel was nasty sinks were stopped up floor and bed was dirty. Not in good condition roof was missing Panels. Really nasty
Business response:
Dear Corey,We are sorry to hear about the issues you encountered during your stay. The condition of the room, including the sinks, cleanliness, and maintenance concerns, certainly doesn’t meet the standards we strive for. We deeply regret the inconvenience this caused. Rest assured, your feedback is incredibly valuable to us, and we will be addressing these issues with our team to ensure a better experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experi... read more
What did I expect? The property was in disrepair, the floor was not vacuumed, the countertops and windowsills weren’t cleaned. One of the windows was broken and the smoke detector was missing. Our room had no toilet paper and when we asked for some, we were told some would be brought up which never happened. I get it, this is a budget hotel but this was beyond anything I’ve experienced at a hotel.
Business response:
Dear Guest,We sincerely apologize for the challenges you experienced during your stay. We understand that the overall condition of the room and missing amenities created an uncomfortable experience, and we deeply regret that we did not meet your expectations. Issues such as cleanliness, maintenance concerns, and the lack of necessary items are unacceptable, and we will be addressing these with our team to ensure proper attention is given to these areas moving forward. Thank you again for your feedback, as it helps us improve... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.