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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible- DO NOT STAY HERE This hotel is dirty, dirty, dirty. Common areas are nasty. Carpets and floors look like they have never been cleaned. We would have left if it wasn’t Taylor Swift weekend and all hotels were booked. This has to be the worst hotel I have ever stayed in. The smell of weed was over whelming on the 3rd floor. We were only given one bath towel. Bad. Remove this hotel from your app. 👎👎👎
Business response:
Dear Jamie, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are also sorry for the housekeeping service issues you encountered. What you experienced is not the standard we strive to uphold. We appreciate valuable feedback like yours so we can continue to enhance our services. While w... read more
OMG!!! Slum Slum Slum!!!!!
Business response:
Dear Troy, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Horrible The room had nats and flys flying all around the room. They even had fly traps hanging from the ceiling in every corner. Even over the toilet and over the bed itself. They did not have any other rooms I could transfer to. They did give me a full refund.
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. In response to your remarks, we will instruct our team to double-check the room before delivering it to the guest. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Did not arrive till after 2 A.M. and they would not let me check in. So I am out of the money I paid, and so far no word back from them or Expedia.
Business response:
Dear Del, Thank you for taking the time to share feedback about your recent stay. We apologize for the inconvenience you encountered upon arrival and for the difficulties you had contacting our staff. Please allow us to check with the team and find out what went wrong, as this is not the experience we want our guests to return with. Considering it a rare incident, please return for another better experience while you are in the city next.Sincerely,Hotel Management
Not a good experience. I had to wait for 15 minutes for a front desk person to take care of me. The bed spread and sheets did not appear clean, the shower curtain looked like it had blood or coffee stains on it. The curtains didn’t fully close so there was light shining through all night and my room was across from the door to the stairs which slams very loudly and the elevator was not operating therefore it was being used and slammed constantly all hours. I was happy to leave at 4am..
Business response:
Dear Guest, We sincerely apologize for the frustrating experience you had. Waiting at the front desk, cleanliness concerns, and disturbances from the stairwell door are far from the standards we aim to provide. We will be addressing these issues with our team immediately to prevent future occurrences. We regret that your stay was unpleasant, and we truly appreciate your feedback. Please consider giving us another chance to make it right.Sincerely,Hotel Management
This is the worst hotel I have ever walked into. Couldnt even take my shoes offf. I asked for a refund and left to find a different hotel to stay in.
Business response:
Hi Demetrius, I am sorry to hear you've had a negative experience at our hotel. We take all of our feedback seriously, and apply it to training & teachable moments. I would like to hear more from you.
Business response:
Thank you for your feedback. We strive for excellence and apologize we failed to do deliver less than. We would like to hear more about your experience. Please reach out to the General Manager at your earliest convenience.
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.