This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like straight cigarettes and I haven’t gotten deposit back and didn’t even stay until check out
Business response:
Dear Kionde, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Smoking is never allowed on the hotel premises. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest ... read more
When I came to the building there was a guy laying on the ground and would not get up. When I finally got to my room it would not open and had to get a new room but the room that would not open smelled like cigarettes even though it was suppose to be a smoke free room.
Business response:
Dear Kara, Thank you for bringing these concerns to our attention. We deeply regret the experience you had upon arriving at our property. We strive to maintain a safe and welcoming environment, and we will investigate the situation further. Additionally, we apologize for the room issue and the smell of smoke in a non-smoking room. This is not reflective of our standards, and we will address this with our housekeeping team. We hope to provide you with a much-improved experience in the future.Sincerely, Hotel Management
The room was completely run down and dirty. The bathtub had pink mildew build up in it. The counter around the stove was falling apart. And all furniture was completely beat up and run down. All staff I delt with was incredibly nice but I won't stay due to the condition of the hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that the condition of your room did not meet your expectations, especially in regard to cleanliness and upkeep. While we are pleased to hear that the staff provided excellent service, we understand how important a well-maintained environment is to your stay. Your feedback has been shared with our team for immediate attention. We hope to have another opportunity in the future to provide a better experience.Sincerely,Hotel Management
The room I got was dirty ,took pictures of the bed wasn't made it looked like someone took a shower left towels on the floor ..the manager Denise fad such a bad attitude towards me . I was informed that I couldn't stay any longer because I paid late everyday informed her that I have a regular job plus I door dash to get extra money, in which I was paying for my room with on a nightly basis. She didn't want to hear me out. She just said you can leave voluntary or she will call the cops saying I was trespassing....so I gather ... read more
Business response:
Dear Tawandas, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. Our housekeeping and maintenance staff work hard to keep the rooms clean and up-to-date, making them spotless. We have shared each of your comments with our team to ensure the rooms are double-checked before actual delivery to the guest. Further, we regret if you were not happy with the staff and had billing issues. Allow us to review your case with the team, and we... read more
I reserved a queen bed and they gave me 2 doubles
Business response:
Dear Yomelin,We apologize for the discrepancy between your reservation and the room provided. We understand the inconvenience this has caused and regret not meeting your expectations. We will address this with our team and ensure we are well-poised to serve you in the future. Your comfort and satisfaction are paramount. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Absolute horror! The only reason I am giving this hotel one star is because the front desk girl she is absolutely the very nicest and the only reason why I continue to stay for the night. There is people in the hallway sitting outside in front of doors. Is very uncomfortable to come out in the hallway for any reason and when you do, you should run because the people who typically are in the hallway are scary. I had to switch rooms because the first room the handle on the refrigerator was so black and the refrigerator was whi... read more
Business response:
Dear Keya,Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay, from cleanliness concerns to security. While we’re glad to hear that our front desk staff left a positive impression, it’s clear that the overall experience fell far short of expectations. Your feedback is invaluable, and we are addressing these concerns with our team to ensure better standards moving forward. We hope you’ll give us another opportunity to provide a significantly improved stay in t... read more
terrible hotel would not recommend to anyone, smells, dirty, mold on the walls, blood on the wall, stains on the carpet in the room, staff was not friendly all around horrible experience there was a hole in the ceiling with all the electrical wires showing , we were there for maybe 2 hrs and found another hotel to stay in and was not refunded our complete charges, which considering the circumstances we should of been refunded our full charges all around terrible
Business response:
Dear Kyle, We understand your concerns and appreciate you bringing them to our attention. We sincerely apologize for the negative experience you had during your stay. We strive to provide a clean and comfortable environment for all our guests, and it’s clear that your experience fell short of our standards. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.