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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room they assigned me had a busted TV screen. 2nd room was still being cleaned at 5:45 pm Lot of dope heads lurking around with very heavy MJ smell .
Business response:
Dear james, Thank you for your feedback. We’re sorry to hear about the issues with the room assignments and the unpleasant smell you experienced. Your concerns regarding the TV screen, room cleaning, and odor are important to us, and we will address these matters promptly. Ensuring a comfortable and clean environment is our priority, and we regret that we fell short during your stay. We appreciate your comments and hope to provide you with a better experience in the future. Sincerely,Hotel Management
There is nothing to like about this place. "here is your room 210" we go to the room and the door is open and Door dash food on the counter and bed sheets were freshly slept in. "Ok, here is room 203" we go to the room and the shower knob is missing, I can't make this up. "Ok, here is room 205" we go to the room and the window is stuck open and 95° outside. We should have left, but it was late and a stuck open window is clearly better then wondering if a person is hiding in the closet in 210. Never will you see us at this ho... read more
Business response:
Dear Mike, We deeply regret the distressing experience you had during your recent stay. The series of issues you encountered is unacceptable and far from the standard we aim to provide. We understand your disappointment, especially given your history with us. Your feedback will be taken seriously as we work to address these concerns and restore the quality you’ve come to expect from us.Sincerely,Hotel Management
Id like a refund I couldn't shower it was disgusting there were no blankets on the bed and there was food crumbs on the bed.
Business response:
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to Indianapolis, we... read more
The staff aren't on the same page. One Will charge you one price and another will charge you another price. They never have clean folded towels and had I not already paid and moved my stuff in I would have left already at just over $500 a week they should at least make sure I have clean towels. I don't even care if they're folded. Then the coffee they offer in the morning is almost straight water. You can see through it to the bottom of the cup. I figured at $500 a week for one room they could at least make coffee correctly!... read more
Business response:
Dear Micheal,Thank you for sharing your experience with us. Your feedback is important, and we're genuinely sorry that your stay didn't meet expectations. Our goal is to provide a consistent and comfortable experience for all our guests, and we’re addressing the issues you’ve mentioned with our team. Your comments will help us improve, and we hope you'll consider giving us another chance to provide you with the experience you deserve. We value your perspective and appreciate your understanding.Sincerely, Hotel Management
Sooooo disappointed No grab and go breakfast items were available except for oatmeal, the smell of marijuana halfway through the hallway, the smell of a dead rodent at the end of the hallway, the sink drain in the kitchenette is disgusting, other people who were checking in were waiting for long periods for rooms to be cleaned, I had to get my keys re-swiped every day, there were footprints and dust on the laminate flooring, disgusting stained sheets, no cover on the boxspring, trash piled up outside the side door, the side ... read more
Business response:
Dear Brian, Thank you for sharing your feedback. We deeply regret that your experience did not meet our standards. We are currently addressing the issues you mentioned, including the cleanliness, maintenance, and odor concerns. We understand how these factors impacted your stay and are committed to improving. Your feedback helps us identify areas for improvement, and we hope to provide you with a much better experience in the future. We appreciate your patience and hope to welcome you back under better circumstances. Sincere... read more
Property was not well maintained. First room had mold growing on the chair and nightstand. Second room had stained, torn pillowcases and beat up furniture, filthy, ratty carpet. Half the lights in the room didn’t work and the refrigerator was running very loud. Hotel had a strange odor, elevator was dirty, and the trash room was full. The outdoor grounds were littered with trash. Hotel advertised breakfast, but it was just a coffee station and a few packaged muffins. Check in staff was welcoming and accommodating, check out ... read more
Business response:
Dear Jen,Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time.Thank you for this valuab... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.