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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was visible dirty and damaged when we entered. Trash on the floor and in the trashcans, the smoke detector dangling from the ceiling, and phone didn't work. The kitchen area had no dishes, pots, pans, no coffee maker, no toaster, etc. There was a placard saying to ask at the front desk for items, which we did, but all they had was 2 bowls, 2 forks, 2 spoons and 2 plates. We couldn't get pots, a toaster or knives all weekend, and the ability to cook was one of the main reasons we booked this hotel. Very disappointed ... read more
Business response:
Dear Karen,Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management
Close to the airport and close to the important venues
Business response:
Dear Carlos,Thank you for being our guest and for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work!Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management
I canceled my reservation due to overbooking at this property. Very disappointed.
Business response:
Dear Ricky,Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit.Thank you for sharing this review and for being our guest. We wish you all the best with your travels.Sincerely,Hotel Management
Terrible check-in experience. We were never able to make our stay. We were repeatedly told that we could not check in because the room was not ready all the way up to 9:30 in the evening. We were told all the cleaning staff had quit and we could continue to wait for our room. There was a big convention in town and there were almost no other rooms. We eventually found a place out of town at 10PM.
Business response:
Dear Shannon,We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management
Only stay here if you’re desperate The pictures are deceiving. This place is so outdated, smells bad in both the room and common area, the “grab and go breakfast” was literally just coffee and if you asked the attendant for a bowl you could make oatmeal (that’s not grab and go) and there is no seating if you do want to make oatmeal). My room had someone’s half used bar of soap in it. There are no restaurants within walking distance.
Business response:
Dear Paul,Thank you for your feedback about your stay at our hotel. We’re sorry to hear that it didn’t meet your expectations. We take your comments seriously and will share them with our team as we work on updating and refreshing our property. We’re committed to improving and hope to provide a better experience in the future. If you’d like to discuss your stay further, please reach out to us directly. Thank you for giving us the opportunity to improve.Sincerely, Hotel Management
Worst hotel I've ever stayed at. Door keys stopped working after opening the door twice (got new keys four times). Telephone didn't work. Staff never rectified any issues and after I asked the next day they said most of the rooms had same problem. Thin sheets- no comforter or blanket. Housekeeping never came any day during my three night stay. Elevator was old and had no service tag. Free breakfast was just weak coffee and nutrigrain bars (and oatmeal packets). Only good thing was it is cheap
Business response:
Dear Blake, Thank you for sharing your feedback. We're truly sorry for the numerous issues you encountered during your stay. This is not the experience we strive to provide, and we apologize for the inconvenience with the door keys, telephone, housekeeping, and breakfast options. We are addressing these concerns with our team to make necessary improvements. Your comments are valuable to us, and we hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Just Don’t Do It! First off, DO NOT STAY HERE!!!! Just don’t do it. The room was a wreck. The hot water ran out of the spigot continuously, a light, steady stream, it made the bathroom feel like a sauna. The smoke alarm kept chirping, and I had to remove the battery. The carpet was a complete disaster, full of stains, and the toilet seat was loose to the point I could not tighten it up. The kitchen sink in the suite seem to be dirty, and all the towels were thin and thread bare. On top of all this, the system checked me out ... read more
Business response:
Dear Sam, Thank you for taking the time to share your valuable comments about your recent visit with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We have noted all of your concerns. We will address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will gi... read more
Not clean!!! Had to leave. With the price being as low as it was I did expect a basic outdated room. My expectations were not very high. However it’s just plain gross and ghetto. The first room we were given had stains and bug remnants on the bedding and a bath faucet with a steady drizzle and multiple stains in the unclean looking carpet. We were immediately given another room while it was better there were still similar issues and the entire place smelt musty and mildewy. I had to book a room at a different hotel for our s... read more
Business response:
Dear Bryan, Thank you for your feedback. We apologize for your issues with the room's cleanliness and condition. Your experience does not reflect our standards, and we appreciate you bringing these concerns to our attention. We will address these matters with our team to ensure improvements. We are glad our front desk staff handled the situation professionally. Thank you for your understanding, and we hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.