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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed at this property one night we were in town. It was inexpensive (under 100 dollars). However, there was blood on the pullout mattress, and no bedding for it until I went to the desk. Also, it’s advertised there’s a continental breakfast but there was coffee and an empty fruit basket. Also the pool was covered and had weeds coming up in it. Not bad for the price we paid and for a short stay. But with a few improvements it could be a 4-5 star!
Business response:
Dear Kimberly,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. It’s disappointing to hear about the cleanliness concerns and the lack of bedding. We're also sorry that the continental breakfast and pool did not meet your expectations. Your comments are valuable, and we will address these areas to ensure improvements are made. We appreciate your understanding and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
We were attending a conference at ICC with some 60,000 people in town. All hotels were very expensive for the entire 5 days. This was best value for the cost. Other places were charging minimum double of what it cost here. So, I don't think it would be fair to expect the same kind of amenity. Although there was no housekeeping, no new towels replenished everyday, dated bathroom, our stay was satisfactory. Floor was laminate vinyl with no carpet, towel and bedding was clean, although the bed looked like a FULL size instead of... read more
Business response:
Dear Cecilia,Thank you for sharing your experience with us! We’re glad to hear you found our hotel to be a great value during the busy conference period. We appreciate your understanding about the amenities and are happy you found the location convenient for your needs. We strive to offer clean and comfortable accommodations at an affordable price, and we’re pleased that you were satisfied with the basics like the clean bedding and functional A/C. Your feedback is valuable, and we’ll keep it in mind as we continually look fo... read more
Comfortable bed The bed was very comfortable and the A/C drowned out the highway noise. We slept well. However, being a dog friendly place, there was dog hair in our room on the floor and on the steps and carpets going outside. We also didn’t have towels in our room when we arrived so had to go to the front desk to get some. The closeness to the airport was convenient.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear you enjoyed the comfort of our beds and the quietness provided by the A/C. We’re sorry to learn about the issues with dog hair and the missing towels; this isn’t up to our usual standards, and we’ll address these concerns with our team to ensure they’re promptly resolved. We appreciate your feedback and are glad that our location near the airport was convenient for you. We hope to have the opportunity to welcome you back and provide an... read more
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Needs Maintenance The bathroom sink plug was closed and I couldn't get it open. I asked to have it fixed and no one took care of it.
Business response:
Thank you for the response! We greatly appreciate the feedback!
It was a nice stay. Staff was very nice & did great with helping me
Business response:
Dear Chris,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management
It was quiet, but the ambience was not welcoming. I think the entrance to the hotel is suppose to be a smoke free area, but the smell of cigarette when you entered was very strong, it permeated the lobby. The room was spacious, two big AC's in the room was nice. Shower head and faucet could use a little up keep, it where a bit rusty. The price was good for a last minute unplanned stay, and we were able to rest for the night.
Business response:
"Thank you for staying with us and providing your valuable feedback. We appreciate all comments, the positive as well as the ones that help us improve. Please accept our apologies for the issues with [customize] during your stay. Your review has been shared with our team, and we very much appreciate you bringing this to our attention. We would welcome another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely,Hotel Management "
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.