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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable bed The bed was very comfortable and the A/C drowned out the highway noise. We slept well. However, being a dog friendly place, there was dog hair in our room on the floor and on the steps and carpets going outside. We also didn’t have towels in our room when we arrived so had to go to the front desk to get some. The closeness to the airport was convenient.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear you enjoyed the comfort of our beds and the quietness provided by the A/C. We’re sorry to learn about the issues with dog hair and the missing towels; this isn’t up to our usual standards, and we’ll address these concerns with our team to ensure they’re promptly resolved. We appreciate your feedback and are glad that our location near the airport was convenient for you. We hope to have the opportunity to welcome you back and provide an... read more
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Needs Maintenance The bathroom sink plug was closed and I couldn't get it open. I asked to have it fixed and no one took care of it.
Business response:
Thank you for the response! We greatly appreciate the feedback!
It was a nice stay. Staff was very nice & did great with helping me
Business response:
Dear Chris,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management
It was quiet, but the ambience was not welcoming. I think the entrance to the hotel is suppose to be a smoke free area, but the smell of cigarette when you entered was very strong, it permeated the lobby. The room was spacious, two big AC's in the room was nice. Shower head and faucet could use a little up keep, it where a bit rusty. The price was good for a last minute unplanned stay, and we were able to rest for the night.
Business response:
"Thank you for staying with us and providing your valuable feedback. We appreciate all comments, the positive as well as the ones that help us improve. Please accept our apologies for the issues with [customize] during your stay. Your review has been shared with our team, and we very much appreciate you bringing this to our attention. We would welcome another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely,Hotel Management "
Business response:
Thank you for the review! We greatly appreciate your response!
Not great, not the worst. Was inexpensive, but smelled like marijuana the entire time (seems to be an epidemic lately), doors didnt close properly, drains didnt drain properly, sofa bed was pretty worn out. Parking is great, staff is friendly.
Business response:
Dear Chris,Thank you for your feedback. We appreciate your positive comments about our friendly staff and convenient parking. We regret that the bed was not to your expectations. We will address the issues you mentioned to improve our accommodations. Our pest control team is also looking into the concerns raised. We strive to ensure every guest has a comfortable stay and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.