This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ligts dontwork n one side of the room Otherwise fine!
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to the maintenance has been shared with our team to check and fix it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
everything was great, clean, comfortable bed and great customer services
Business response:
Thank you for choosing Extended Stay America for your stay. We make every effort to provide clean, comfortable accommodations along with an excellent service, and we are glad to know we accomplished it during your visit. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Room was clean except floor could have been vacuumed a bit better. Everything about the room was loud though. Ac is obnoxiously loud, refrigerator although convenient was loud, traffic from the highway, and the bathroom light fan ( couldn’t sneak into the bathroom without waking everyone else up in the room). We are just used to a quiet house. All the noise didn’t make for a restful night. Also hotel was sold out and they ran out of shampoo and pillows. We each had one seriously flat pillow to sleep on. :/
Business response:
Thank you for taking the time to post a review. We are truly sorry for the issues you experienced during your stay and regret the inconvenience it caused. We wish you would have addressed these problems to our front desk as they would have their best to ensure you are comfortable. Rest assured, your feedback has been shared with the appropriate team. Thanks for the feedback. We look forward to seeing you back soon so that we can make your next visit a memorable one. Sincerely, Hotel Management
It was just ok. The room was kind of questionable but me and my family was so tired we just over looked it. I really couldn’t tell if the beds had been made up or had been used. The bathroom had a dirty towel under the sink and draws was broken. It just really wasn’t up to standard. Even the pullout couch looked questionable
Business response:
Jessica, thank you for the specific feedback about your stay. We are sorry that your room was not properly serviced. We have taken note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please come back again and let us make it up to you. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
I wish the site told us that rooms are not cleaned daily. Room was a bit dirty upon checkin.
Business response:
Jake, thank you for your review. We are sorry for the cleanliness issue you had with your room. Your feedback has been shared with our housekeeping team to be more diligent in their efforts. We would like to inform you that our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Please note, our website clearly states about our weekly housekeeping services. We hope the positive aspects of your visit will encourage you to choose us again ... read more
Meh Was OK but nothing special. Never saw housekeeping in 5 days. Parts of the fridge and clothes iron were broken. TV reception was terrible. It wasn't awful but also not great. Staff was friendly helpful and confused.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The only reason I chose to stay at the Extended Stay opposed to extending my reservation at The Marriott because the Extended Stay’s website stated there was a shuttle to take me to the airport. Regrettably, The Marriott did not have a shuttle during the time I needed to leave downtown Indy to the airport. Overall, I was not pleased with my stay and probably will not stay again. My room was clean and somewhat comfortable.
Business response:
Thank you for taking the time to post a review. We are pleased to know you liked your well-maintained room and that overall you had a pleasant stay. However, we are sorry we missed meeting some of your expectations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Beautiful hotel. Continental "breakfast" was very meager... No coffee available in the evening when we checked in.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.