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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only negative comment I have was I flew in at 10:30, by the time I got my luggage and car rental and drove to the hotel , I was exhausted, upon entering the hotel I had to yell for 10 minutes to get someone's attention that was in a back office, outside of that, the rest was smooth.
Business response:
Michelle, we appreciate your valuable feedback. Please accept our apologies for the issues you experienced at our front desk. We know a first impression is important, and your comments will be shared with our team to prevent another such occurrence in the future. We thank you for staying with us and encourage you to come back again for a warmer welcome and a more desirable stay! Sincerely, Hotel Management
We had a great stay here, checked in for 3 nights. Nicole at the front desk was so pleasant and helpful. Read all the reviews and was worried, but once we checked in, we were pleasantly surprised. Yeah, breakfast is nothing much other than coffee and muffins, but at least there is a nice kitchenette with a fridge so you can bring anything you like. Our room was super clean and newly remodeled. Everything worked and was very comfortable. Anything we needed, they were glad to supply at the front desk. I will absolutely stay he... read more
Business response:
James, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you received wonderful service from our staff and that you had a comfortable stay while here. Your compliment has been shared with Nicole for a job well-done. Thanks once more, and we look forward to having another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Hotel needs an airport shuttle service. Beds are not very comfortable.
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Good location and everything was ok. We were surprised there was no ice machine though.
Business response:
Thanks so much for the review. We are pleased everything went well for you during your visit and that our location made it even better. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you for choosing to stay with us. We look forward to your next stay! Sincerely, Hotel Management
Clean, neat with no issues
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
last resort The woman that I called at the front desk was rude and unwilling to help. The room, although reasonably comfortable was not very clean, there were sunflower seeds on the ground and both nightstands. Since we were lucky to get the last available room at this hotel we let it slide. I would not however return.
Business response:
Olivia, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Manageme... read more
Checking into the hotel was difficult due to the hotel being short staffed. I waited in the lobby for 30 minutes until someone finally came to the front desk for check-in. In the lobby their were me and 5 other people that have waited longer than I waited. Overall other than check-in my room was very clean and pleasing.
Business response:
Christina, we appreciate you for being our guest. Although you liked your well-appointed room, we sincerely apologize for the wait-time issue with your check-in. Your feedback is discussed with the concerned individuals in an effort to improve the efficiency of our service levels going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Business response:
Tim, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Philip, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,202 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.