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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Patrick, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Hotel in the back of complex. Quiet and not a lot of traffic.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your review, and we look forward to your next visit. Sincerely, Hotel Management
Little disappointed For a little more money I could have stayed at something like a Hampton or Fairfield or BW. They make up the bed and provide breakfast. Get what you pay for I guess.
Business response:
Larry, thank you for reviewing your stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while plann... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Intial room I was assigned to had other peoples property in it when I arrived, was then given an "emergency" room as they were overbooked, this room had "something" in the kitchen sink, that was never cleaned out in the next 2 room cleanings. And the to go breakfast left a lot to be desired.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and for the issues you encountered in your room. Your comments will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. Your feedback will be shared with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincer... read more
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Convenient to airport and staff was perfect ..,,,,
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location close to the airport was convenient for you and that you were impressed with the service provided by our associates. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Very nice hotel and staff. We were traveling with our dog and they are definitely dog friendly.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted you and your dog loved staying with us and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,556 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.