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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap for a reason When my Husband and I arrived around 6pm our room was still not ready, we just drove hours away so the young man at the counter went to our room and I'm guessing probably just changed the bedding because the floors were filthy, there was melted chocolate stuck to the pull out couch, and the beds were extremely uncomfortable. Our t.v in the living room area didn't work so we had to watch t.v in the bedroom and not able to fully enjoy our Suite. I thought because it was very cheap we'd stay another night so ... read more
Business response:
Dear Guest, We sincerely apologize for the series of inconveniences that left you feeling frustrated and disappointed. From the room not being ready upon arrival to concerns about cleanliness, TV issues, and confusion with your reservation, we understand how this entire experience became more stressful. Your feedback will be reviewed closely with our team to address the miscommunication, follow up on the condition of the suite, and ensure better service during late arrivals. We appreciate the opportunity to learn from your e... read more
Terrible Experience This was the worst hotel we've been to in a long time! We booked a King with Sofa bed room. The room was super dirty, the toilet didn't work, and the sofa bed was broken. When we told the front desk, they said that they needed to update the site and they don't offer sofa beds. They also said that the room that we booked was under maintenance! I don't know why they put us there to begin with. So long story short they didn't have any other rooms to accommodate 2 adults and 2 children so they cancelled our r... read more
Business response:
Dear Guest, We are truly sorry to hear about your experience. We understand that being placed in an unkempt room, particularly when traveling with children, can be incredibly frustrating. The confusion regarding the room features and the absence of a suitable solution only added to the distress of your situation. We can only imagine how disheartening it must have felt to be turned away without a proper alternative. Please know that we take your feedback to heart and are working with our team to ensure this does not happen ag... read more
We showed up to find out all of the rooms were booked even though we had paid in full for a room in advance.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced upon your arrival at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management
Yw When walking into the front desk no one was there for 30min. My room was down stairs. The hallway had a funny smell to it. My room it smelled funny. I seen the pictures of this hotel and the rooms was great. I want be coming back. Down stairs side door which is broke so anyone can walk in. Also that glass on the side down is broke. The only good spot was the front desk guy. He was nice . It was loud noise fighting in the hallway
Business response:
Dear Guest, We’re truly sorry your visit was so disappointing. From the delays at check-in to the condition of the building and disturbances during your stay, it’s clear we fell short of creating a comfortable environment. We understand how frustrating it must have been. Your comments will be shared with our team so we can work toward meaningful improvements. We appreciate the opportunity to host you, even though your experience did not meet the standard we strive for. On a better note, we’re glad the front desk team member ... read more
Avoid it The hotel was filthy and tub was peeling. We asked for another room and it wasn’t any better. Avoid it
Business response:
Dear Guest, We’re sorry to hear about the condition of the room and the overall cleanliness during your stay. A clean, well-maintained environment should be the standard for every guest, and we regret that we didn’t meet that expectation. We understand how frustrating it must have been to be offered another room that didn’t offer an improvement. Your feedback will be shared with our housekeeping and maintenance teams so these concerns can be addressed more thoroughly moving forward. We hope to have another opportunity to wel... read more
Gross The building was practically falling apart, the bathroom door was busted and wouldn't close, the chairs in the room were gross, and the bathroom was dirty. Do not stay here
Business response:
Dear Guest, We're very sorry your experience left you with such a poor impression. The condition you described is far from the standard we aim to provide, and it's clear the room did not meet reasonable expectations for upkeep. We take your feedback seriously as we work with our team to correct these issues. We appreciate you bringing this to our attention and regret that we missed the mark during your visit. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review ... read more
Too many issues for one stay 1) no responses to multiple messages sent on Expedia asking Qs about airport shuttle 2) no way to call hotel front desk / did not pick up from international phone - apparantly it worked for us phones 3) no airport shuttle despite proximity to airport and some incorrect mention on various 3rd party websites 4) no breakfast (only pot coffee) despite advertising about breakfast included. Apparantly their delivery truck had issues that week. No apologies or attempts to source from elsewhere or discou... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the several issues you encountered, as we never mean to disappoint our guests in any way. From the lack of communication and confusion about the airport shuttle to the absence of breakfast and challenges reaching our front desk, we understand how frustrating this must have been. We also regret the inconvenience regarding the cleanliness and upkeep of your room. Your feedback is invaluable to us in our ongoing ... read more
Very filthy. Bed linens were stained badly. The floor was filthy. The sofa bed was broken. The curtains were falling out of the tracks. There was people food, dog food, dog hair, and someone’s sock under the sofa. Both air vents were nasty. One was full of organic matter (twigs, leaves, peanut shells, or something like this). The other had mold. There was permanent marker scribble all over one of the vent sills. And one of the bed sheets had permanent marker on them. Were the sheets even changed? And in the morning, when we ... read more
Business response:
Dear Guest,We're sorry to hear that you encountered such a disappointing stay. The conditions you described are far from what any guest should experience. We understand how upsetting it must have been to find such a lack of care, especially when even a room change didn't improve. We also regret the confusion around breakfast availability and the dismissive explanation regarding the smoke odor. We are addressing everything you've described with our team to ensure improvements are made. Your feedback is much appreciated, and w... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.