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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many issues for one stay 1) no responses to multiple messages sent on Expedia asking Qs about airport shuttle 2) no way to call hotel front desk / did not pick up from international phone - apparantly it worked for us phones 3) no airport shuttle despite proximity to airport and some incorrect mention on various 3rd party websites 4) no breakfast (only pot coffee) despite advertising about breakfast included. Apparantly their delivery truck had issues that week. No apologies or attempts to source from elsewhere or discou... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the several issues you encountered, as we never mean to disappoint our guests in any way. From the lack of communication and confusion about the airport shuttle to the absence of breakfast and challenges reaching our front desk, we understand how frustrating this must have been. We also regret the inconvenience regarding the cleanliness and upkeep of your room. Your feedback is invaluable to us in our ongoing ... read more
Very filthy. Bed linens were stained badly. The floor was filthy. The sofa bed was broken. The curtains were falling out of the tracks. There was people food, dog food, dog hair, and someone’s sock under the sofa. Both air vents were nasty. One was full of organic matter (twigs, leaves, peanut shells, or something like this). The other had mold. There was permanent marker scribble all over one of the vent sills. And one of the bed sheets had permanent marker on them. Were the sheets even changed? And in the morning, when we ... read more
Business response:
Dear Guest,We're sorry to hear that you encountered such a disappointing stay. The conditions you described are far from what any guest should experience. We understand how upsetting it must have been to find such a lack of care, especially when even a room change didn't improve. We also regret the confusion around breakfast availability and the dismissive explanation regarding the smoke odor. We are addressing everything you've described with our team to ensure improvements are made. Your feedback is much appreciated, and w... read more
Bathtub looked like a lion tore up the shower. Door leading into bed area was falling apart. The remote for living room was trashed didn’t work
Business response:
Dear Guest,We’re sorry your stay fell short in so many ways. The condition of the tub, the bedroom door, and the in-room amenities you described are far from the experience we aim to deliver. We regret that these details were not addressed before your arrival. We’re taking your feedback seriously and will review these concerns with our team to ensure better upkeep moving forward. We appreciate the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Than... read more
Need to do better ! The rooms were dirty The building itself was dirty ! My room door wouldn’t shut normally I had to lift the door up to close it , the outlets weren’t working , and it’s false advertising “ complimentary breakfast “ It was not a breakfast at all !!!! Will not return or rebook with them !
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your visit fell short of expectations. Concerns such as the room condition and door alignment are best addressed through our front desk, and we regret if this wasn’t made clear during your stay. We will surely share your comments with the respective teams to fix the issue and ensure a pleasant stay for future guests. Additionally, we apologize if the grab-and-go breakfast did not align with what you anticipated. Feedback like y... read more
When I checked in and went to the room, it wasn't the one I requested, and it smelled like cigarettes. They told me they didn't have the room for me, so I had to go to another hotel.
Business response:
Dear Guest,We are deeply sorry for the issues you encountered during your stay. Not having the room you requested is concerning and we understand the frustration this caused. We know how important it is to provide the right accommodations, and we regret that we fell short in meeting your expectations. Your feedback will be shared with our team for review, and we will work to ensure better communication and room preparation moving forward. We hope you will give us a second chance to deliver the type of experience you should a... read more
Missing everything So rhere was a full kitchenette except there were not any dishes or anything in the room. There wasnt even a trash can in the room except for the small one in the bathroom. There wasnt a hairdryer, even though I myself dont use or need one. The so called breakfast was only prepackaged miffins and granolabars bought from the store so basically no breakfast even though it says they have a breakfast. Other then basically everything that is usually in a hotel room wasnt in this one. But room was nice clean and... read more
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. While we're glad the room was clean and spacious, we regret that the amenities didn't meet your expectations. Kitchenware and hairdryers are kept at the front desk to ensure they're freshly cleaned for each guest, but we understand this can feel inconvenient. We also appreciate your feedback about the breakfast and in-room setup. Your comments help us identify areas for improvement, and we appreciate the opportunity to host your stay. We hope you will return so... read more
Unclean, Unsafe , smells like Farts! Filthy rooms and zero ucks given . Staff never apologized . We left after the 2nd room we were given was filthy and had electrical issues , not safe and the place smelled like a box of farts.
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. The cleanliness and safety concerns you mentioned are unacceptable, and we regret that we could not provide the standard of service you should expect. We also understand how frustrating dealing with the unpleasant smell and maintenance issues must have been. Your feedback will be shared with our team to address these issues, and we are committed to making improvements. Please accept our apologies, and we hope you will give us another chance to pro... read more
The tv was broken in the upper corner distorting the picture, if there would have been one. The remote didnt got with the tv and the cable connection was not connected. The latch wouldn’t lock to secure the room and the shower wasn’t in the best condition.
Business response:
Dear Guest,We're sorry to learn about the challenges you encountered during your stay. From the television setup to the shower and door latch condition, this is far from the standard we aim to provide. We'll address these concerns with our team to ensure that repairs and replacements are handled appropriately. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.