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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing worked well, the door of the room we stay at wood get stuck all the time, the phone in the room did not work
Business response:
Dear Guest, We apologize for the inconvenience caused by the malfunctioning door and in-room phone. These issues undoubtedly disrupted your stay, and they do not reflect the quality we aim to deliver. Your feedback is important, and we will address these maintenance concerns to ensure future guests have a smoother experience. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
There were a number of items that did not work, the phone did not work, the shower head was stopped up with buildup of calcium, the commode seat was not attached, the lamp was inoperative on one side of the bed, the chair was broken. I travel for a living and this was the WORST I have ever experienced!
Business response:
Dear Guest, We sincerely apologize for the several maintenance issues you encountered during your stay. We regret that your experience falls far below the standard we aim to provide every guest, and we understand how frustrating this must have been, especially for someone who travels often and relies on comfort and reliability. Please be assured that we take your concerns seriously and will address them with our maintenance and housekeeping teams to ensure that the outlined areas are addressed. We appreciate your feedback as... read more
This hotel was absolutely terrible. Room was disgustingly dirty (floor had not been swept & had gum stuck to it; shower had streaks of grime & hair running down the walls; toothpaste smeared on the bathroom counter; unidentified white smears on the TV). The entire hotel smelled of weed. Everything in the room was falling apart. Furniture was all thoroughly worn; the finish on the bathtub was peeling away; bathroom door was broken (as if it had been kicked in); there was a gap under the hotel room door that a golf ball could ... read more
Business response:
Dear Guest, We sincerely apologize that your stay was marred by numerous issues, including the cleanliness and maintenance. This certainly does not align with the experience we strive to offer our guests. We understand how frustrating this must have been for you. Your comments will be shared with our relevant team for immediate review and action. We are committed to addressing these concerns to improve the quality and comfort of our property. We greatly appreciate your observations and concerns. We hope you will consider giv... read more
DISASTER! This place was amazing 2 years ago. This stay was HORRIBLE. We got 2 rooms with 2 beds and a pull out couch. Neither had a pull out couch. We had to go buy an air mattress. Place was dirty even though we were told we couldn't check in early because they were cleaning. Cabinet face had fallen off, laminate around the stove was peeling, there was red paint on the doors, tub was peeling and dirty, toilet seat was loose, and not clean, turned on the heat and thought the place was going to catch fire, AC didn't work, fo... read more
Business response:
Dear Guest, We’re deeply sorry to hear that your recent stay fell far below the standards you previously enjoyed. The issues you described with the rooms’ condition, cleanliness, and maintenance are unacceptable, and we understand how frustrating and exhausting this must have been. Your feedback will be reviewed with our team to address these serious concerns and ensure improvements are made. We regret the disturbances you encountered and the impact they had on your visit. We are committed to making the necessary changes mov... read more
I was given a room where the cabinets were coming off the walls and 2 sofa sleeper. The property was not in good shape either.
Business response:
Dear Guest, We’re sorry to know that the condition of your room and the overall property did not meet your expectations. What you described is not the kind of environment we aim to provide, and we regret that this was your impression. Your feedback will be shared with our team so we can address these concerns and make the necessary improvements. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next vi... read more
Cheap for a reason When my Husband and I arrived around 6pm our room was still not ready, we just drove hours away so the young man at the counter went to our room and I'm guessing probably just changed the bedding because the floors were filthy, there was melted chocolate stuck to the pull out couch, and the beds were extremely uncomfortable. Our t.v in the living room area didn't work so we had to watch t.v in the bedroom and not able to fully enjoy our Suite. I thought because it was very cheap we'd stay another night so ... read more
Business response:
Dear Guest, We sincerely apologize for the series of inconveniences that left you feeling frustrated and disappointed. From the room not being ready upon arrival to concerns about cleanliness, TV issues, and confusion with your reservation, we understand how this entire experience became more stressful. Your feedback will be reviewed closely with our team to address the miscommunication, follow up on the condition of the suite, and ensure better service during late arrivals. We appreciate the opportunity to learn from your e... read more
Terrible Experience This was the worst hotel we've been to in a long time! We booked a King with Sofa bed room. The room was super dirty, the toilet didn't work, and the sofa bed was broken. When we told the front desk, they said that they needed to update the site and they don't offer sofa beds. They also said that the room that we booked was under maintenance! I don't know why they put us there to begin with. So long story short they didn't have any other rooms to accommodate 2 adults and 2 children so they cancelled our r... read more
Business response:
Dear Guest, We are truly sorry to hear about your experience. We understand that being placed in an unkempt room, particularly when traveling with children, can be incredibly frustrating. The confusion regarding the room features and the absence of a suitable solution only added to the distress of your situation. We can only imagine how disheartening it must have felt to be turned away without a proper alternative. Please know that we take your feedback to heart and are working with our team to ensure this does not happen ag... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.