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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water was coming from the ceiling and fell all over the bed my head and flooded the room..I was only staying there because it was convenient because my son was laying in the hospital fighting for his life I was moved room to room and cried every f day
Business response:
Dear Channon,We're deeply sorry for the experience you had during such a difficult time. The situation with the water damage is concerning, and we understand how frustrating it must have been, especially while dealing with such an emotional situation with your son. This is not the standard of service we strive to provide, and we regret that you had to endure this. We want to assure you that our team will look into the issue to ensure it is resolved, and we will work to ensure that future stays are more comfortable. We hope f... read more
lack of services i was very displeased that we had no sofa bed as promised and the freezer was burned and mold in it. no breakfast on first day.
Business response:
Dear Theresa,We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been not to have the sofa bed as expected, along with the issues you encountered with the freezer and the lack of breakfast on the first day. This is certainly not the experience we aim to provide, and we will address these concerns with our team to ensure better attention to detail and improved service moving forward. Thank you again for your feedback, as it helps us improve the experience for all... read more
No good hotel
Business response:
Dear Natalya,We are sorry to learn that your experience did not meet your expectations. We strive to provide a comfortable and pleasant stay for our guests, and we regret that we fell short during your visit. We appreciate you sharing your feedback, as it helps us identify areas to improve. Please know that we are committed to making necessary changes to enhance the overall guest experience. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make... read more
Run away from this "hotel" It was absolutely filthy and gross and overall in such a run down condition didn't even sleep on the bed and didn't have a option to go anywhere else .. it was terrible wish I could get my money back
Business response:
Dear Angela,We deeply regret that your experience did not meet your expectations. We understand how disappointing it must have been to feel uncomfortable during your stay. Cleanliness and maintenance are top priorities for us, and we sincerely apologize for the issues you encountered. We take your feedback seriously and will address these concerns with our team to ensure improvements moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hote... read more
The whole time we stayed there someone was smoking marijuana in the building. Also the person that was staying above us, let their tub overrun and it flooded our bathroom where I had water coming through our light fixture so we had to move rooms pack everything up in the middle of trying to go eat supper where to pack everything up move to a new room by time we got done doing that it was late so we just ordered some pizza I would not stay there ever again and I would not recommend for anyone to stay there. Poor excuse for a ... read more
Business response:
Dear Jennifer,We sincerely apologize for the challenges you faced during your stay. It’s disheartening to learn that you encountered issues with the environment and the flooding incident. We understand how frustrating it must have been to deal with the unexpected room change, especially after a long day. This certainly is not the experience we aim to provide our guests, and we appreciate you bringing these matters to our attention. We will work diligently to address them with our team. Please accept our apologies, and we hop... read more
The property was unsafe. People were drinking and smoking in the hallways and outside. Lots of loose animals outside. Card stopped working after 10 min.
Business response:
Dear Michael,We deeply regret that your stay was marred by safety concerns, and we apologize for any discomfort this caused. We take these issues seriously and will be reviewing our security measures to ensure a safer environment for all guests. We appreciate your feedback as it helps us make the necessary improvements for future stays. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Way Below Expectations Tv remote didn’t work. Non smoking room smelled like smoke. Shower was gross (pictures shown) both tv remotes were in bad shape. Table, sofa and chairs were not cleaned. Thankfully I only needed to be there from 4pm to about 3am to catch a flight. Unsure how they thought this room was acceptable
Business response:
Dear Guest,We are truly sorry that your experience fell short of the standards we aim to provide. Cleanliness and functionality are top priorities for us, and it’s disappointing to know that your room did not meet expectations. Your feedback highlights areas where we must improve, and we will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.