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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We showed up to find out all of the rooms were booked even though we had paid in full for a room in advance.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced upon your arrival at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management
Yw When walking into the front desk no one was there for 30min. My room was down stairs. The hallway had a funny smell to it. My room it smelled funny. I seen the pictures of this hotel and the rooms was great. I want be coming back. Down stairs side door which is broke so anyone can walk in. Also that glass on the side down is broke. The only good spot was the front desk guy. He was nice . It was loud noise fighting in the hallway
Business response:
Dear Guest, We’re truly sorry your visit was so disappointing. From the delays at check-in to the condition of the building and disturbances during your stay, it’s clear we fell short of creating a comfortable environment. We understand how frustrating it must have been. Your comments will be shared with our team so we can work toward meaningful improvements. We appreciate the opportunity to host you, even though your experience did not meet the standard we strive for. On a better note, we’re glad the front desk team member ... read more
Avoid it The hotel was filthy and tub was peeling. We asked for another room and it wasn’t any better. Avoid it
Business response:
Dear Guest, We’re sorry to hear about the condition of the room and the overall cleanliness during your stay. A clean, well-maintained environment should be the standard for every guest, and we regret that we didn’t meet that expectation. We understand how frustrating it must have been to be offered another room that didn’t offer an improvement. Your feedback will be shared with our housekeeping and maintenance teams so these concerns can be addressed more thoroughly moving forward. We hope to have another opportunity to wel... read more
Gross The building was practically falling apart, the bathroom door was busted and wouldn't close, the chairs in the room were gross, and the bathroom was dirty. Do not stay here
Business response:
Dear Guest, We're very sorry your experience left you with such a poor impression. The condition you described is far from the standard we aim to provide, and it's clear the room did not meet reasonable expectations for upkeep. We take your feedback seriously as we work with our team to correct these issues. We appreciate you bringing this to our attention and regret that we missed the mark during your visit. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review ... read more
Too many issues for one stay 1) no responses to multiple messages sent on Expedia asking Qs about airport shuttle 2) no way to call hotel front desk / did not pick up from international phone - apparantly it worked for us phones 3) no airport shuttle despite proximity to airport and some incorrect mention on various 3rd party websites 4) no breakfast (only pot coffee) despite advertising about breakfast included. Apparantly their delivery truck had issues that week. No apologies or attempts to source from elsewhere or discou... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the several issues you encountered, as we never mean to disappoint our guests in any way. From the lack of communication and confusion about the airport shuttle to the absence of breakfast and challenges reaching our front desk, we understand how frustrating this must have been. We also regret the inconvenience regarding the cleanliness and upkeep of your room. Your feedback is invaluable to us in our ongoing ... read more
Very filthy. Bed linens were stained badly. The floor was filthy. The sofa bed was broken. The curtains were falling out of the tracks. There was people food, dog food, dog hair, and someone’s sock under the sofa. Both air vents were nasty. One was full of organic matter (twigs, leaves, peanut shells, or something like this). The other had mold. There was permanent marker scribble all over one of the vent sills. And one of the bed sheets had permanent marker on them. Were the sheets even changed? And in the morning, when we ... read more
Business response:
Dear Guest,We're sorry to hear that you encountered such a disappointing stay. The conditions you described are far from what any guest should experience. We understand how upsetting it must have been to find such a lack of care, especially when even a room change didn't improve. We also regret the confusion around breakfast availability and the dismissive explanation regarding the smoke odor. We are addressing everything you've described with our team to ensure improvements are made. Your feedback is much appreciated, and w... read more
Bathtub looked like a lion tore up the shower. Door leading into bed area was falling apart. The remote for living room was trashed didn’t work
Business response:
Dear Guest,We’re sorry your stay fell short in so many ways. The condition of the tub, the bedroom door, and the in-room amenities you described are far from the experience we aim to deliver. We regret that these details were not addressed before your arrival. We’re taking your feedback seriously and will review these concerns with our team to ensure better upkeep moving forward. We appreciate the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Than... read more
Need to do better ! The rooms were dirty The building itself was dirty ! My room door wouldn’t shut normally I had to lift the door up to close it , the outlets weren’t working , and it’s false advertising “ complimentary breakfast “ It was not a breakfast at all !!!! Will not return or rebook with them !
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your visit fell short of expectations. Concerns such as the room condition and door alignment are best addressed through our front desk, and we regret if this wasn’t made clear during your stay. We will surely share your comments with the respective teams to fix the issue and ensure a pleasant stay for future guests. Additionally, we apologize if the grab-and-go breakfast did not align with what you anticipated. Feedback like y... read more
When I checked in and went to the room, it wasn't the one I requested, and it smelled like cigarettes. They told me they didn't have the room for me, so I had to go to another hotel.
Business response:
Dear Guest,We are deeply sorry for the issues you encountered during your stay. Not having the room you requested is concerning and we understand the frustration this caused. We know how important it is to provide the right accommodations, and we regret that we fell short in meeting your expectations. Your feedback will be shared with our team for review, and we will work to ensure better communication and room preparation moving forward. We hope you will give us a second chance to deliver the type of experience you should a... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.