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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub looked like a lion tore up the shower. Door leading into bed area was falling apart. The remote for living room was trashed didn’t work
Business response:
Dear Guest,We’re sorry your stay fell short in so many ways. The condition of the tub, the bedroom door, and the in-room amenities you described are far from the experience we aim to deliver. We regret that these details were not addressed before your arrival. We’re taking your feedback seriously and will review these concerns with our team to ensure better upkeep moving forward. We appreciate the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Than... read more
Need to do better ! The rooms were dirty The building itself was dirty ! My room door wouldn’t shut normally I had to lift the door up to close it , the outlets weren’t working , and it’s false advertising “ complimentary breakfast “ It was not a breakfast at all !!!! Will not return or rebook with them !
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your visit fell short of expectations. Concerns such as the room condition and door alignment are best addressed through our front desk, and we regret if this wasn’t made clear during your stay. We will surely share your comments with the respective teams to fix the issue and ensure a pleasant stay for future guests. Additionally, we apologize if the grab-and-go breakfast did not align with what you anticipated. Feedback like y... read more
When I checked in and went to the room, it wasn't the one I requested, and it smelled like cigarettes. They told me they didn't have the room for me, so I had to go to another hotel.
Business response:
Dear Guest,We are deeply sorry for the issues you encountered during your stay. Not having the room you requested is concerning and we understand the frustration this caused. We know how important it is to provide the right accommodations, and we regret that we fell short in meeting your expectations. Your feedback will be shared with our team for review, and we will work to ensure better communication and room preparation moving forward. We hope you will give us a second chance to deliver the type of experience you should a... read more
Missing everything So rhere was a full kitchenette except there were not any dishes or anything in the room. There wasnt even a trash can in the room except for the small one in the bathroom. There wasnt a hairdryer, even though I myself dont use or need one. The so called breakfast was only prepackaged miffins and granolabars bought from the store so basically no breakfast even though it says they have a breakfast. Other then basically everything that is usually in a hotel room wasnt in this one. But room was nice clean and... read more
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. While we're glad the room was clean and spacious, we regret that the amenities didn't meet your expectations. Kitchenware and hairdryers are kept at the front desk to ensure they're freshly cleaned for each guest, but we understand this can feel inconvenient. We also appreciate your feedback about the breakfast and in-room setup. Your comments help us identify areas for improvement, and we appreciate the opportunity to host your stay. We hope you will return so... read more
Unclean, Unsafe , smells like Farts! Filthy rooms and zero ucks given . Staff never apologized . We left after the 2nd room we were given was filthy and had electrical issues , not safe and the place smelled like a box of farts.
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. The cleanliness and safety concerns you mentioned are unacceptable, and we regret that we could not provide the standard of service you should expect. We also understand how frustrating dealing with the unpleasant smell and maintenance issues must have been. Your feedback will be shared with our team to address these issues, and we are committed to making improvements. Please accept our apologies, and we hope you will give us another chance to pro... read more
The tv was broken in the upper corner distorting the picture, if there would have been one. The remote didnt got with the tv and the cable connection was not connected. The latch wouldn’t lock to secure the room and the shower wasn’t in the best condition.
Business response:
Dear Guest,We're sorry to learn about the challenges you encountered during your stay. From the television setup to the shower and door latch condition, this is far from the standard we aim to provide. We'll address these concerns with our team to ensure that repairs and replacements are handled appropriately. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Manage... read more
Stay somewhere else. We arrived amd the staff took 20 minutes to figure out how to check us in. Then they gave us a room that had not been cleaned. There was garbage in the room, no linnens on the bed, the couch was full of burn marks and holes and the bed itself was heavily stained. After returning to fron desk they advised that house cleaning wouldnt be able to clean the room before they left for the day. They had no other king beds available and the only other room remaining had not been cleaned yet and they didnt know if... read more
Business response:
Dear Guest,We sincerely apologize for the delay during check-in and the condition of the room you were initially given. We completely understand how the lack of preparation, cleanliness, and communication affected your experience. While it’s never our intention for things to unfold this way, we recognize how important it is to have a smooth and comfortable arrival. We will share your feedback with our team to address these issues and ensure a more reliable process in the future. We appreciate the opportunity to improve. Plea... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.