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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else. We arrived amd the staff took 20 minutes to figure out how to check us in. Then they gave us a room that had not been cleaned. There was garbage in the room, no linnens on the bed, the couch was full of burn marks and holes and the bed itself was heavily stained. After returning to fron desk they advised that house cleaning wouldnt be able to clean the room before they left for the day. They had no other king beds available and the only other room remaining had not been cleaned yet and they didnt know if... read more
Business response:
Dear Guest,We sincerely apologize for the delay during check-in and the condition of the room you were initially given. We completely understand how the lack of preparation, cleanliness, and communication affected your experience. While it’s never our intention for things to unfold this way, we recognize how important it is to have a smooth and comfortable arrival. We will share your feedback with our team to address these issues and ensure a more reliable process in the future. We appreciate the opportunity to improve. Plea... read more
This location should be removed from Expedia's website. The rooms need to be renovated, there was a stench of drugs and stale cigarette smoke. The fixtures and bathtub are peeling along damage to the bathroom door. We also found human hair on the bed pillows and linings. I took pictures, so feel free to reach out to me for evidence of these issues.
Business response:
Dear Guest,We sincerely apologize for the discomfort and frustration you experienced. What you described does not reflect the standards we aim to uphold. We will share your feedback with our team to ensure corrective steps are being taken. We understand how important a clean, welcoming space is, especially after a long day of travel, and we’re committed to making meaningful improvements moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,H... read more
DISGUSTING WITH MOUSE POOP ON THE MATTRES!!!! Horrible. Don't do it. Got there and had to wait for the lady at the front desk to finish watching her movie to even be acknowledged. Then she spent the entire interaction telling us how she starts such a better job for $15k more in 2 weeks and just doesn't care. Cool. Get checked in and head to the room, which we had booked for 4 people. There was no bedding for the pull out couch even though I had called ahead knowing that late check ins needing bedding can be an issue. I was t... read more
Business response:
Dear Torii,We sincerely apologize for the unpleasant experience you encountered. A clean and well-prepared room is essential, and we regret that the condition of the bedding, pull-out couch, and overall service fell short of expectations. We understand how frustrating this situation must have been. Rest assured that your concerns will be addressed with our team to ensure necessary improvements. Regarding your refund, we understand how important this matter is and will review it to ensure it is processed correctly. We do hope... read more
No. The two receptionists we spoke to were very kind, however both rooms we were assigned to were awful. This is supposed to be a non smoking hotel and the first room we were assigned to on the first floor smelled so badly like cigarettes that we had to ask for an immediate room change. Our daughter has asthma but even if she didn’t, the smell was so overwhelming that when you walked in, it felt like a huge cloud of cigarette smoke was pushed in your face. My husband developed a small headache in the 10 minutes he was in the... read more
Business response:
Dear Guest,We sincerely apologize for the numerous challenges you faced during your stay. While it’s wonderful to know our front desk team provided kind service, the condition of both rooms you were assigned is far from the standard we strive to uphold. We’re also sorry for the lack of transparency regarding the pull-out bed and the unsettling condition of the bathroom. Your feedback will be addressed with our team to ensure more thorough cleaning, better room inspections, and a higher level of care in preparing rooms for ou... read more
I had a reservation for 2 days but only stayed for 1 night since we found a mouse in our room. My family did not want to stay for a 2nd night since they were traumatized by the mouse.
Business response:
Dear Carmen,We sincerely apologize for the unsettling experience you and your family had during your stay. A clean and comfortable environment is a top priority, and discovering an unwelcome pest in your room is far from the standard we strive to uphold. We understand how this situation affected your stay, and it’s disappointing that it led to an early departure. Our team will thoroughly address this matter to ensure our accommodations meet the highest standards of cleanliness and comfort. We would like the opportunity to se... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.