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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend $20 more and go somewhere else. **(wish I could leave 0 stars). My son and I stayed here on Dec 13 and couldn’t have been a worse experience. I confronted the desk asking for a refund or another room. The attendant/assistant manager said I would have to contact Hotels.com before anything could happen. As I walked off she shouted, please don’t leave a bad review! Couch was torn up with broken springs. The bed shook as I laid down as if it was going to break. Homeless people were sitting on the lobby with their stuff spr... read more
Business response:
Dear Jeremy,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standard we strive to maintain, and we understand how frustrating it must have been for you and your son. Please be assured that we will address the condition of the furniture, the noise disturbances, and any other concerns to ensure a better experience. We will also carefully review your request regarding the refund to ensure that it is handled with the attention it deserves. We do hope you will stay with... read more
Traveler Beware We stayed here hoping for the studio Deluxe unit to have the sofa bed to satisfy the need for 3 beds and was told they were all taken out of the rooms. The desk chairs had questionable bodily fluid stains on them. Neighborhood is questionable. You can find better.
Business response:
Dear Eric,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
BREAKFAST WAS VERY BAD. JUST COFFEE AND MUFFINS. HAD TO INFORM THE FRONTDESK TO CLEAN THE ROOM AFTER WE MOVED IN. THE CHAIRS IN THE ROOM WERE SUPER DIRTY. I WOULD NOT EVEN LEAVE MY SHOES ON THEM
Business response:
Dear Ruban, Thank you for choosing us. Providing the best hotel experience to all the guests who enter our door has always been our priority. However, we are disappointed to know about the cleanliness issues you encountered when arriving at your suite. Your remarks are valuable and are shared with the housekeeping team to review and take action. Further, regarding the breakfast choices not meeting your taste, we will share these notes with the team concerned so we can make improvements. We regret the inconvenience. Your rema... read more
Very unpleasant checkout out almost immediately. Room floor was dirty asked to be switched rooms was advised no other one available. When opening pull out bed had many crumbs, pill and dirty.
Business response:
Dear Rossy, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input. Please revisit us, and we hope to serve you with a better stay!Sincerely,Hotel Management
Literally like a crack house. No towels, no blanket, heater broken, stained sheets, no kitchen or cooking equipment at all, furniture broken, hard spring bed, bad pillows.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing clean and comfortable accommodation is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Our front desk team is here to assist you at any time, so never hesitate to speak to them. Please return and enjoy a much-improved stay.Sincere... read more
The room was extremely dirty, with toilet water leaking from beneath the toilet and seeping up through the tiles onto the floor whenever the toilet was flushed. The hallway on the third floor constantly smelled unpleasant, like someone was cooking something disgusting. Unfortunately, we had to stay because all nearby accommodations were fully booked due to events in town. On our third night, the situation worsened. Around 3 a.m., the police were called due to a domestic dispute that lasted until about 6:30 a.m. The individua... read more
Business response:
Dear Alfred, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please l... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.