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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff that did what they could do to better the stay but issues made it hard.
Business response:
Dear Phillip, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Would not stay again Water pressure so low that shower didn’t start. Could not take a shower before an important meeting the next day.
Business response:
Dear Jake, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered in your bathroom. We have shared your feedback with our maintenance team so that we can improve it for future guests. Thank you for sharing this valuable feedback with us; we look forward to serving you again. Sincerely,Hotel Management
Not a nice place. To pull out sofa was broken and while my daughters were laying on it the bed folded back into the couch. That was extremely dangerous! They're supposed to provide breakfast but they didn't even have coffee available! When I first arrived they told me that they had overbooked and I didn't have a room. I was about to leave when they found me a room. I wish I would have left. I stayed there before about 2 years ago and this place is gone way way down!
Business response:
Dear Alfaroh, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance team... read more
This property was terrible. Rooms were not at all like the pictures. The room smelled like 12 dogs and a smoker lived there. We went to turn the heat on and not even thirty seconds later the room smelled like something was burning and the smoke alarm went off so no heat. Pillow cases and furniture had stains all over them. I would never stay here again.
Business response:
Dear Bre, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer servi... read more
Worst experience ever! Went to check in early after calling and was told we could check in an hour early over the phone. We got tot he place and they wanted to charge us 100.00 for an early check in. The place was so dirty and smelled of weed. So many homeless people sleeping outside the doors. The check in lady had dirty clothes on and was rude. Went back after our wedding at 1am and they had given our room away and had nothing to sleep our family of 6. Said they had two single rooms, we said we would make that work as it w... read more
Business response:
Dear Mesha, Thank you for being our guest. We are deeply sorry for the distressing experience you encountered. The confusion about early check-in, the state of the property, and the mishandling of your reservation are unacceptable, and we sincerely apologize for the impact this had on such an important day for your family. We will thoroughly address these concerns with our team to ensure this doesn’t happen again. Your feedback is invaluable, and we regret that we failed you during this stay. Please return and give us anothe... read more
Business response:
Dear Thomas,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I h... read more
I’m very disappointed. I have a headache all the time I was there. Room so dirty . The whole room stinks from smoking. No towels for 5 people . I can keep going how sad was.
Business response:
Dear Brenda,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I h... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.