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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was unsafe. People were drinking and smoking in the hallways and outside. Lots of loose animals outside. Card stopped working after 10 min.
Business response:
Dear Michael,We deeply regret that your stay was marred by safety concerns, and we apologize for any discomfort this caused. We take these issues seriously and will be reviewing our security measures to ensure a safer environment for all guests. We appreciate your feedback as it helps us make the necessary improvements for future stays. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Way Below Expectations Tv remote didn’t work. Non smoking room smelled like smoke. Shower was gross (pictures shown) both tv remotes were in bad shape. Table, sofa and chairs were not cleaned. Thankfully I only needed to be there from 4pm to about 3am to catch a flight. Unsure how they thought this room was acceptable
Business response:
Dear Guest,We are truly sorry that your experience fell short of the standards we aim to provide. Cleanliness and functionality are top priorities for us, and it’s disappointing to know that your room did not meet expectations. Your feedback highlights areas where we must improve, and we will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with... read more
Spend $20 more and go somewhere else. **(wish I could leave 0 stars). My son and I stayed here on Dec 13 and couldn’t have been a worse experience. I confronted the desk asking for a refund or another room. The attendant/assistant manager said I would have to contact Hotels.com before anything could happen. As I walked off she shouted, please don’t leave a bad review! Couch was torn up with broken springs. The bed shook as I laid down as if it was going to break. Homeless people were sitting on the lobby with their stuff spr... read more
Business response:
Dear Jeremy,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standard we strive to maintain, and we understand how frustrating it must have been for you and your son. Please be assured that we will address the condition of the furniture, the noise disturbances, and any other concerns to ensure a better experience. We will also carefully review your request regarding the refund to ensure that it is handled with the attention it deserves. We do hope you will stay with... read more
Traveler Beware We stayed here hoping for the studio Deluxe unit to have the sofa bed to satisfy the need for 3 beds and was told they were all taken out of the rooms. The desk chairs had questionable bodily fluid stains on them. Neighborhood is questionable. You can find better.
Business response:
Dear Eric,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
BREAKFAST WAS VERY BAD. JUST COFFEE AND MUFFINS. HAD TO INFORM THE FRONTDESK TO CLEAN THE ROOM AFTER WE MOVED IN. THE CHAIRS IN THE ROOM WERE SUPER DIRTY. I WOULD NOT EVEN LEAVE MY SHOES ON THEM
Business response:
Dear Ruban, Thank you for choosing us. Providing the best hotel experience to all the guests who enter our door has always been our priority. However, we are disappointed to know about the cleanliness issues you encountered when arriving at your suite. Your remarks are valuable and are shared with the housekeeping team to review and take action. Further, regarding the breakfast choices not meeting your taste, we will share these notes with the team concerned so we can make improvements. We regret the inconvenience. Your rema... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.