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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BREAKFAST WAS VERY BAD. JUST COFFEE AND MUFFINS. HAD TO INFORM THE FRONTDESK TO CLEAN THE ROOM AFTER WE MOVED IN. THE CHAIRS IN THE ROOM WERE SUPER DIRTY. I WOULD NOT EVEN LEAVE MY SHOES ON THEM
Business response:
Dear Ruban, Thank you for choosing us. Providing the best hotel experience to all the guests who enter our door has always been our priority. However, we are disappointed to know about the cleanliness issues you encountered when arriving at your suite. Your remarks are valuable and are shared with the housekeeping team to review and take action. Further, regarding the breakfast choices not meeting your taste, we will share these notes with the team concerned so we can make improvements. We regret the inconvenience. Your rema... read more
Very unpleasant checkout out almost immediately. Room floor was dirty asked to be switched rooms was advised no other one available. When opening pull out bed had many crumbs, pill and dirty.
Business response:
Dear Rossy, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input. Please revisit us, and we hope to serve you with a better stay!Sincerely,Hotel Management
Literally like a crack house. No towels, no blanket, heater broken, stained sheets, no kitchen or cooking equipment at all, furniture broken, hard spring bed, bad pillows.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing clean and comfortable accommodation is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Our front desk team is here to assist you at any time, so never hesitate to speak to them. Please return and enjoy a much-improved stay.Sincere... read more
The room was extremely dirty, with toilet water leaking from beneath the toilet and seeping up through the tiles onto the floor whenever the toilet was flushed. The hallway on the third floor constantly smelled unpleasant, like someone was cooking something disgusting. Unfortunately, we had to stay because all nearby accommodations were fully booked due to events in town. On our third night, the situation worsened. Around 3 a.m., the police were called due to a domestic dispute that lasted until about 6:30 a.m. The individua... read more
Business response:
Dear Alfred, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please l... read more
The staff that did what they could do to better the stay but issues made it hard.
Business response:
Dear Phillip, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.