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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't have breakfast or coffee, and we didn't find out until the morning. They should have informed us at check in. Bed was uncomfortable. Zero sound proofing in walls and a half inch gap at bottom of the door, so we heard people in the hallway all night long. No remote for the TV.
Business response:
Dear Mitsy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I ho... read more
They dont use ice anymore, no breakfast because the truck didnt come, fire alarm goes off when taking a shower, homeless man slept outside our window, dirty couch bed, tv didnt work. No toilet paper, not enough towels. Room smelled like weed,the kitchen had no kitchen stuff to cook with etc.
Business response:
Dear David,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I ho... read more
The suite was dirty, smelled like smoke, and had various bugs throughout it. I called around 8pm since we were arriving later than we expected, even though Expedia said we had to check in by midnight. I was informed they didn’t have the kind of room I had reserved. I was upset by it but was assured that they would have a room available for us. We got there at 11:15pm. Check in required all 18 yr olds and above to give ID. It was a tedious process. The room was so gross I was worried we would go home with little bug friends. ... read more
Business response:
Dear Kristie, We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness and condition of your suite are far below the standards we strive to uphold. Your remarks will be discussed with our housekeeping and pest control team for review and to ensure proper action is taken. Further, we regret the issues that made your check-in experience tiring. We understand how frustrating this must have been, and we are taking your feedback seriously to address these concerns with our team for a smooth... read more
It seems to have turned into an apartment complex. Reaked of pot going in and out. Musty smell in hallways. People partied all night in parking lot with loud music and smoking pot. The people upstairs apparently didn't sleep as we heard them running around all night above us. People living two doors down did alot of arguing. Will NOT recommend to anyone and will NOT go back.
Business response:
Dear Guest, We appreciate your feedback and apologize for any inconvenience caused by the noise during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take these concerns seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to u... read more
Someone had used the toilet and not flushed when they left so when we checked in there was urine in the toilet. The floor looked like it hadnt been swept. When we went to check in the only person on duty was outside smoking and finally came in to check us in. The hall smelled like pet urine and not a pleasant smell Not a hotel that I would ever book again. There was no continental breakfast, only coffee. Not a 4 star hotel, maybe 2 stars. Worked in a pinch when we were exhausted but just dont.
Business response:
Dear Jessica, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer s... read more
Staff was fine, clientele and area not so much.
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
Overall a very bad experience.. Never coming back…
Business response:
Dear Jeremiah,Thank you for your recent stay at our hotel, and we appreciate you sharing your candid feedback with us. We are sorry for not meeting your expectations. Providing excellent hospitality to every guest is our top priority; therefore, we regret this was not your experience. Thank you again for your feedback. We are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Sincerely,Hote... read more
Overall the place was in disrepair. Fire alarms were missing from the room. The bathtub was a slip hazard with a concave floor and peeling paint. Recent poorly repaired tile work and peeling paint from existing tile work. Exterior of property had lots of rubbish in parking lot and grassy areas. Malfunctioning door locks on exterior at stair entrance and back entrance of property. Leaking water from ceiling in lobby.
Business response:
Dear Kemor,Thank you for your feedback about your stay at our hotel. We are sorry our property fell short of your expectations. We understand how frustrating and unsettling this must have been. We will share your valuable comments with our team as we work on updating and refreshing our hotel. Your safety and satisfaction are our top priorities, and we're committed to improvement. We hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.