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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was terrible. Rooms were not at all like the pictures. The room smelled like 12 dogs and a smoker lived there. We went to turn the heat on and not even thirty seconds later the room smelled like something was burning and the smoke alarm went off so no heat. Pillow cases and furniture had stains all over them. I would never stay here again.
Business response:
Dear Bre, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer servi... read more
Worst experience ever! Went to check in early after calling and was told we could check in an hour early over the phone. We got tot he place and they wanted to charge us 100.00 for an early check in. The place was so dirty and smelled of weed. So many homeless people sleeping outside the doors. The check in lady had dirty clothes on and was rude. Went back after our wedding at 1am and they had given our room away and had nothing to sleep our family of 6. Said they had two single rooms, we said we would make that work as it w... read more
Business response:
Dear Mesha, Thank you for being our guest. We are deeply sorry for the distressing experience you encountered. The confusion about early check-in, the state of the property, and the mishandling of your reservation are unacceptable, and we sincerely apologize for the impact this had on such an important day for your family. We will thoroughly address these concerns with our team to ensure this doesn’t happen again. Your feedback is invaluable, and we regret that we failed you during this stay. Please return and give us anothe... read more
Business response:
Dear Thomas,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I h... read more
I’m very disappointed. I have a headache all the time I was there. Room so dirty . The whole room stinks from smoking. No towels for 5 people . I can keep going how sad was.
Business response:
Dear Brenda,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I h... read more
They didn't have breakfast or coffee, and we didn't find out until the morning. They should have informed us at check in. Bed was uncomfortable. Zero sound proofing in walls and a half inch gap at bottom of the door, so we heard people in the hallway all night long. No remote for the TV.
Business response:
Dear Mitsy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I ho... read more
They dont use ice anymore, no breakfast because the truck didnt come, fire alarm goes off when taking a shower, homeless man slept outside our window, dirty couch bed, tv didnt work. No toilet paper, not enough towels. Room smelled like weed,the kitchen had no kitchen stuff to cook with etc.
Business response:
Dear David,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I ho... read more
The suite was dirty, smelled like smoke, and had various bugs throughout it. I called around 8pm since we were arriving later than we expected, even though Expedia said we had to check in by midnight. I was informed they didn’t have the kind of room I had reserved. I was upset by it but was assured that they would have a room available for us. We got there at 11:15pm. Check in required all 18 yr olds and above to give ID. It was a tedious process. The room was so gross I was worried we would go home with little bug friends. ... read more
Business response:
Dear Kristie, We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness and condition of your suite are far below the standards we strive to uphold. Your remarks will be discussed with our housekeeping and pest control team for review and to ensure proper action is taken. Further, we regret the issues that made your check-in experience tiring. We understand how frustrating this must have been, and we are taking your feedback seriously to address these concerns with our team for a smooth... read more
It seems to have turned into an apartment complex. Reaked of pot going in and out. Musty smell in hallways. People partied all night in parking lot with loud music and smoking pot. The people upstairs apparently didn't sleep as we heard them running around all night above us. People living two doors down did alot of arguing. Will NOT recommend to anyone and will NOT go back.
Business response:
Dear Guest, We appreciate your feedback and apologize for any inconvenience caused by the noise during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take these concerns seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to u... read more
Someone had used the toilet and not flushed when they left so when we checked in there was urine in the toilet. The floor looked like it hadnt been swept. When we went to check in the only person on duty was outside smoking and finally came in to check us in. The hall smelled like pet urine and not a pleasant smell Not a hotel that I would ever book again. There was no continental breakfast, only coffee. Not a 4 star hotel, maybe 2 stars. Worked in a pinch when we were exhausted but just dont.
Business response:
Dear Jessica, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer s... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.